ORGANIZATIONAL STRUCTURE

KEY ROLES

CEO  

Sets the vision and strategic direction, leads the executive team, oversees financial performance, represents the shop to stakeholders, and ensures smooth operations while driving innovation and growth.

General Manager 

Manages day-to-day operations, oversees staff, schedules, and inventory, ensures customer satisfaction, addresses issues, and implements CEO policies.

Marketing Associate

Develops and executes marketing strategies, manages social media, creates advertisements, engages with the community, and analyzes market trends and feedback.

Staff

 Provides excellent customer service, prepares and serves ice cream and floats, maintains cleanliness, and assists with inventory management.