FAQ

Purchase Order (PO) Related Questions

• My MCX Purchase Order is not visible on the Vendor Portal, what do I need to do?

  • Your PO may have expired, please visit the report titled "Recently Expired Purchase Orders" in the user portal: TMS Log In

    • If contained in the above report, you will need to reach out to your MCX buyer for an extension and allow 24 hours for processing

  • Your PO may have been cancelled, please visit the report titled "Recently Cancelled Purchase Orders" in the user portal: TMS Log In

    • If contained in the above report, you will need to reach out to your MCX buyer for further direction

  • Your PO may not yet be available, please visit the report titled "Upcoming Available Purchase Orders in the user portal: TMS Log In

    • You will need to wait until the shown "Early Ship Date" is 4 days in the future before being allowed to route at the earliest date

  • If your PO is not visible in the above methods, please contact the Landair/Covenant logistics team: Send Email

Freight Routing Notification (FRN) Related Questions

• When will I receive my Freight Routing Notification (FRN)?

  • The ready date you selected is coming up or has been surpassed

    • Your FRN's will be distributed based on a weekly routing schedule found here: Weekly Routing

  • The Purchase Order is nearing it's closing/do not ship after date

    • Your FRN's will be distributed based on a weekly routing schedule found here: Weekly Routing

  • The Purchase Order has surpassed it's closing/do not ship after date

    • Outside of special case routing, the majority of FRN's will be distributed based on a weekly routing schedule found here: Weekly Routing

  • The Purchase Order contained a service code

    • All service coded Purchase Orders will receive a Freight Routing Notification (FRN) within 24 hours of the freight ready date that has been selected

• How do I change who receives the Freight Routing Notification (FRN) within my company?

  • Please fill out the "User ID Change" form available on the home page and here: Submit Form

• The BOL and/or Labels received through the Freight Routing Notification (FRN) are incorrect, how do I get changes made?

  • Please fill out the "TMS Routing Corrections" form available on the home page and here: Submit Form

Chargeback Related Questions

• Will I receive a chargeback for shipping after the "do not ship after" date?

  • If you have received an FRN, the "Must Ship By" (MSB) date supersedes any date you were given by the MCX buying team and if shipped 24 hours within the given date, no chargeback will be issued

  • If you have not received an FRN after the "do not ship after" date, please contact the Landair/Covenant logistics team: Send Email

    • Note: If you have routed with a selected ready date under 7 days from the PO close date