At the Kentucky Phoenix Project, we hold the concerns and well-being of our residents in the highest regard. Understanding the importance of addressing any grievances swiftly and effectively, we ensure that every issue is taken seriously. Grievance forms are readily available for collection at our main office's front desk or can be filled out using the online form provided on this portal. All grievances should be directed to Casey Collier, our dedicated ombudsman, at the main office address specified on this page. We commit to responding to grievances within one business day, demonstrating our dedication to resolving your concerns promptly. Furthermore, embracing an open door policy, the KPP Management invites residents to share their concerns or issues directly with us in person during operational hours. Your voice is essential in our community, and we are here to listen and act to ensure your experience with us is supportive and empowering. 

Recovery capital captures the full spectrum of resources that impact an individual's recovery — from their family and friends, to their housing and finances, to their health and cultural traditions. 

Please complete this assessment upon entering the program and once a month thereafter. If you have any questions please consult with any staff member for assistance.