Kyla desktop/tablet version

Here you will find information on how to register for Kyla as an employee, add your insurance information, and verify your insurance; if it cannot be verified automatically. There are also instructions here for how to upload your vaccination certificate and check your COVID-19 test results.

1.Sign up

1.1 Get the Kyla app

To sign-up user needs to enter their email address and after that, there will be a check that will redirect a user to the correct flow screen. (Screen 1)

a. If a user doesn't have the account, a user will be redirected to the sign-up screen.

b. If a user had the account before but he deleted the account, we will ask him to re-activate his account.

c. If a user has an active account, a user will be redirected to a login screen. TO SIGN UP:

1. A user needs to fill in all the info that is requested on the screen (Screen 2)

   • Email - is already auto-populated from the previous screen

   • First name

   • Last name

   • Sex

   • DOB - user’s can not enter the future date (we had it on the backend)

   • Phone number

   • To continue the user needs to agree to “HIPAA & Privacy”.

2. After a user added the data, a user is redirected to the next screen where a user needs to confirm his email address. A user will get the email. (Screen 3)

To confirm his email address, a user needs to enter in the app the digits that a user gets in the email. If a user can not find the email, a user should check the "Spam" folder. a

NOTE: The code is valid for 15 minutes, after that time the code becomes invalid. “The code is invalid. Please click the “Resend” button to get a new code.”

3. After a user confirmed his email address, a user needs to "Create Password". To create the password, a user needs to type it 2 times (the same password).

4. If a user has the invite from his employer, a user will see the screen where a user needs to enter the company ID. But a user is able to miss this step.

5. Then the onboarding process will appear. A user also is able to skip this step by clicking "Skip".

2. Insurance Verification

2.1. Check Insurance Verification Status

To check your insurance verification status, tap on the three bars to open the menu (Screen 1), then tap "Account" (Screen 2), then "Insurance Verification" (Screen 3). You will see your insurance verification at the top of the next screen (Screen 4).

2.2. Verify Insurance

If your insurance is not verified automatically, you will receive a message indicating that your insurance was not verified (Screen 1).

To verify your insurance, you will need to complete the following steps:

1. Open the "Insurance Verification" screen. See Section 2.1 for how to get to this screen.

2. Tap "Continue". (Screen 1)

3. Review the existing information. Add any missing information and make corrections as needed. Tap "Save and Verify" (Screen 2).

4. Tap "Submit for Verification". (Screen 3)

5. Review the information presented. Tap "Correct" if everything is correct. Add photos of your insurance card and confirm that the photos are legible and accurate. (Screen 4)

6. The support team will verify your insurance information and confirm that your insurance is active. This can take between 24 and 48 hours.

7. To check if your insurance has been verified, go to the "Insurance Verification" screen.

2.3. Check Insurance Verification Status

To check your insurance verification status:

1. To check if your insurance has been verified, tap on the three bars to open the menu (Screen 1), then tap "Account" (Screen 2), then "Insurance Verification" (Screen 3), and you will be able to view your insurance verification status (Screen 4).

2. If the support team has any questions about your insurance, they will contact you through the app chat.

2.4. Change Insurance Status

To change your insurance status:

1. Open the "Insurance Verification" screen (Screen 1). See Section 2.1 for how to get to this screen.

2. Choose the insurance status that suits your current situation. (Screen 2)

3. Follow the instructions from the app (confirm new terms or add insurance information). Tap to proceed. (Screen 3)

4. Confirm your insurance status has been updated on the "Insurance Verification" screen. (Screen 4)

3. COVID-19 Vaccination Certificate

3.1. Add and Check Vaccination Certificate

1. Tap on the three bars to open the menu, then tap "Medical History" (Screen 1), then "COVID-19 Vaccination" (Screen 2).

2. Enter the date of your most recent vaccine dose and a photo of your vaccination certificate. (Screen 3)

3. Your employer will be notified once you have uploaded your certificate.

4. COVID-19 Test Results

4.1. Check COVID-19 Test Results

1. Tap on the three bars to open the menu, then tap "Medical History" (Screen 1), then "Test Results" (Screen 2).

2. Tap on the box (Screen 3) to view a PDF with your results (Screen 4).

5. Corporate Program

5.1. Send a request to your company

If you created an account prior to being invited to your employer's Corporate Program account, you can send a request to join from your account.

1. Tap on the three bars to open the menu, then tap "Account" (Screen 1), then "Corporate Program" (Screen 2).

2. If you are not already linked to the company, you will see a screen where you can input your Company ID. (Screen 3, Screen 4)

Please note: You will need to contact your company to get their unique Company ID.

5. Once the company has reviewed and accepted your request, your status will change to "Accepted". (Screen 6)

6. You are always able to unlink yourself from the company if you are not working there anymore or you changed your account.

7. If your company has declined your request, your status will change to "Declined". (Screen 7)

Please note: Companies review, accept, and decline requests manually. If your request was declined, check if the Company ID you entered is correct. If it is, please contact your company for more details.

8. You can send a new request to the same company or another company if there was an error in your request earlier.

5.2. Accept an Invitation

1. Your company can send an invitation for you to join their Corporate Program (be linked to the company).

2. You will see the invitation as a To-Do item on the main screen of the app. (Screen 8)

3. To accept the invitation, enter your Company ID. (Screen 9)

4. Once you have entered the correct Company ID, you will be linked to the company.

6. QR ID (on-site testing)

6.1. I have insurance

To get on-site testing without issues, a user should show the QR ID to the nurse.

1. Tap on the three bars to open the menu, then tap "QR ID" (Screen 1).

2. Choose "I have insurance" and click "Continue" (Screen 2).

3. Add insurance information and click "Save" (Screen 3).

Please note: Photos of insurance are required.

4. If your insurance can not be auto verified (Screen 4)

4.1. You can click "Retry", check your data or add other insurance and try again.

4.2. You can click the button "I will pay/paid by cash" if you know that your employer will pay for the test or you will pay.

4.3. You can message the chat to verify your insurance manually, it will take up to 24h. Enter to QR ID again after 24h and check if your QR ID is unlocked.

5. QR ID is unlocked (Screen 5).

6.2. I do not have insurance

To get on-site testing without issues, you will need to show the QR ID to the nurse.

1. Tap on the three bars to open the menu, then tap "QR ID" (Screen 1).

2. Choose "I do have insurance" and click "Save" (Screen 2).

The option to cover the test with the HRSA COVID-19 program is not available anymore. If you do not have insurance you/your company should pay by cash. The employer is notified about the change.

3. Choose "I will pay/paid cash" and click "Continue" (Screen 3).

4. QR ID is unlocked (Screen 4).

6.3. I will pay/paid cash

To get on-site testing without issues, a user should show the QR ID to the nurse.

1. Tap on the three bars to open the menu, then tap "QR ID" (Screen 1).

If you know that your company will pay by cash for you, then you can choose this option. The option to cover the test with the HRSA COVID-19 program is not available anymore.

2. Choose "I will pay/paid cash" and click "Continue" (Screen 2).

3. QR ID is unlocked (Screen 3).