Return and Exchange Policies

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of receiving it, provided the item meets the following conditions:

• The product is unused, unopened, and in its original packaging.

• The product is not a final sale or non-returnable item (such as perishable goods or customized items).

• You have proof of purchase (order number or receipt).

To initiate a return, please contact us at tf@mama.co.th with your order details.

2. Exchanges

If you received a damaged or defective item, we are happy to exchange it for the same product. To process an exchange, please provide:

• A clear photo of the damaged or defective product.

• Your order number.

Please contact us within 7 days of receiving the product to request an exchange.

3. Refunds

Once we receive your return and inspect the item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that:

• Shipping fees are non-refundable.

• If the product is found to be used or not in its original condition, a partial refund may be issued at our discretion.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent). We recommend using a trackable shipping service to ensure we receive your return.

5. Contact Us For any questions regarding returns or exchanges, please reach out to us at tf@mama.co.th or 02-374-4730.