Kraken Login: Secure Access to Your Crypto Account on Web, Mobile & Desktop
Logging into your Kraken account is the gateway to one of the world’s most established cryptocurrency exchanges. Kraken is also one of the largest and oldest Bitcoin exchanges in the world. Millions of clients around the globe trust Kraken for buying, selling, and managing cryptocurrencies. Whether you’re checking your portfolio, executing a quick trade, or managing your holdings across multiple devices, understanding how Kraken login works helps you access your funds securely and efficiently. This guide walks you through every login method, security best practice, and troubleshooting tip you need.
Introduction to Kraken
Kraken stands as one of the world’s most trusted platforms for crypto trading, offering users a secure and straightforward way to buy, sell, and manage a wide variety of digital assets. Whether you’re new to crypto or a seasoned trader, Kraken makes it easy to create an account and access global markets with just a few clicks. The platform is designed for simplicity and efficiency, allowing users to fund their accounts, execute trades, and monitor their investments from anywhere in the world. With a strong focus on security and user support, Kraken ensures that your trading experience is both safe and seamless. From fast deposits to a user-friendly interface, Kraken empowers millions to participate in the crypto market with confidence, making it easy to buy, sell, and trade crypto assets whenever opportunity strikes.
What Is Kraken Login? (Fast Answer for Users)
Kraken login is the authentication process that grants you secure access to your Kraken crypto trading account through the web browser, mobile app (Android or iOS), or Kraken Desktop application. In 2026, millions of users worldwide rely on Kraken login daily to trade Bitcoin, Ethereum, USDT, and hundreds of other digital assets across global markets.
This article is an independent how-to guide and does not constitute official Kraken support. Always double-check URLs and emails for phishing risks before entering your credentials anywhere.
Here’s what you need to know at a glance:
Where to log in: Official Kraken website, iOS/Android apps, or Kraken Desktop
What you need ready: Your registered email address, password, and 2FA device if enabled
Opening the Kraken app requires the same security as opening your mobile device, such as a password or biometric authentication.
If you can’t sign in: Use password reset, verify 2FA sync, or contact Kraken support through official channels. If you are unable to find the correct login page or need help, refer to the official Kraken support resources.
Security first: Never share your login credentials or click suspicious links claiming to be from Kraken
How to Log In to Kraken on the Web (Step-by-Step)
The primary way most users access Kraken is through its official website using desktop browsers like Chrome, Firefox, or Safari. This method gives you full access to all platform features including spot trading, funding options, and account settings.
Navigate to the official site safely:
Type “kraken.com” directly into your browser’s address bar
Verify the HTTPS lock icon appears and the domain spelling is correct
Avoid clicking login links from emails or search ads—go direct
Complete the login process:
On the homepage, click the “Log In” or “Sign In” button in the upper right corner
Enter your registered email address or username
Input your password and click the sign-in button
Enter your 2FA code if required:
If you’ve enabled two-factor authentication, you’ll see a prompt for your verification code
Open your authenticator app (such as Google Authenticator) or use your hardware security key like YubiKey
Enter the time-sensitive code within the valid window (typically 30 seconds)
The login flow may differ slightly by region due to compliance requirements and geo-restrictions. Check Kraken’s help center for country-specific notes if you encounter unexpected screens.
After successful authentication, you’ll reach your web dashboard displaying your balances overview, markets list, and navigation to funding, spot trading, margin, or futures where supported in your region. You can view real-time price data for any asset and place orders directly from this interface.
Important reminders:
Always log out when finished, especially on shared or public computers
Avoid saving passwords in browsers on devices you don’t control
Clear your session if you notice anything unusual
Kraken Login on Mobile Apps (Android & iOS)
Kraken offers official mobile apps on both Google Play (Android) and the Apple App Store (iOS), designed for traders who need on-the-go access to their crypto portfolio and the ability to buy or sell at any time.
Download the official app safely:
Open Google Play or the Apple App Store on your device
Search for “Kraken” and verify the developer name shows Payward Inc
Check reviews and download counts to confirm you’re installing the legitimate app
Avoid third-party APK downloads or unofficial app stores
First-time login flow:
Open the app and tap “Log In”
Enter your email or username and password
Input your 2FA code if you’ve configured two-factor authentication
Complete any additional verification prompts
Once logged in, you’ll see real-time prices, portfolio charts, and quick-access buttons to buy or sell BTC, ETH, USDT, XRP, and other supported cryptocurrencies. The interface is optimized for fast order entry even in volatile market conditions.
Regional funding options:
On Android, Google Pay integration may allow instant funding where supported. Depending on your location, you can fund your account with fiat currencies including USD, EUR, GBP, CAD, AUD, CHF, and JPY through various payment methods.
Recommended app security settings:
Enable biometric login (fingerprint or Face ID) for faster, secure access
Set an app-level PIN as a secondary protection layer
Consider hiding balances on the home screen if you use your phone in public
Turn on automatic updates to ensure you’re running the latest security patches
Using Kraken Desktop: Login for Active Traders
Kraken Desktop is a dedicated lightweight trading platform available for Windows, macOS, and Linux. It’s designed for active and professional traders who need advanced tools and rapid execution without browser overhead.
Download and installation:
Visit Kraken’s official downloads page only—never trust third-party download sites
Select your operating system and download the installer
Run the installation, accept the terms of service, and launch the application
Login process:
On first launch, you’ll see a login screen with fields for your email or username
Enter your password and click to proceed
Complete the 2FA prompt if you have two-factor authentication enabled
The same credentials work across web, mobile, and desktop platforms
What you can access after login:
Once authenticated, Kraken Desktop provides access to 1200+ crypto markets including spot, margin, and futures trading. The platform includes advanced features that active traders love:
Ladder trading for precise order placement
Advanced order types beyond simple market and limit orders
Real-time order confirmations with sub-second updates
Customizable workspaces to match your trading style
Login sessions can sync with mobile alerts, so order fills, margin calls, or security notifications may appear across your devices depending on your notification settings.
Basic layout after login:
Markets panel on the left for quick asset selection
Central order entry with chart integration
Positions and open orders visible at a glance
Balances displayed in your preferred base currency
Kraken Platforms: Overview of Web, Mobile, and Desktop Experiences
Kraken delivers a powerful and flexible trading experience across web, mobile, and desktop platforms, making it easy for millions of clients to access the crypto market anytime, anywhere. Whether you’re looking to buy crypto, sell, or trade crypto assets, Kraken’s suite of products is designed to fit your lifestyle and investment goals.
The Kraken web platform is the go-to choice for users who want a comprehensive view of the market and their account. With just a few clicks, you can create an account, fund it with cash or crypto, and start trading in seconds. The intuitive interface makes it easy to place spot orders, monitor price changes, and manage your portfolio, all while benefiting from excellent service and transparent applicable fees.
For those who prefer to manage their investments on the go, the Kraken mobile app—available for download on iOS and Android devices—puts the power of crypto trading in your pocket. The app allows you to buy crypto, sell, and access your account from anywhere, with simple forms and preset amounts that make it easy to open or close positions in real time. You can also fund your account using multiple payment options, including Google Pay, and set up recurring purchases to take advantage of dollar-cost averaging. If you ever need help, you can open a support ticket directly from the app, ensuring you always have access to Kraken’s 24/7 support team.
Active traders will appreciate the advanced features of the Kraken Desktop application, which is designed for those who demand deep technical analysis tools, custom price alerts, and rapid order execution. The desktop platform supports a wide range of products, including spot, margin, and futures trading, giving you the flexibility to diversify your investment strategy and respond quickly to market changes. With features like ladder trading and customizable workspaces, you can tailor your trading environment to your unique needs.
Security is at the heart of every Kraken platform. From two-factor authentication to robust encryption, Kraken ensures your account and assets are protected at all times. You can easily review your account activity, check your transaction history, and monitor your balance to stay in control of your investments and minimize risk of loss.
Kraken’s commitment to excellent service extends across all devices, with clear disclosures on applicable fees and a dedicated support team ready to assist you at any time. Whether you’re a beginner looking for easy ways to buy crypto or an experienced trader seeking advanced tools, Kraken provides a seamless, secure, and reliable trading experience. As a Payward Inc. company, Kraken continues to set the standard for crypto trading platforms, helping millions of clients worldwide access the value and opportunities of the digital asset market.
Setting Up a Kraken Account Before Your First Login
Before you can log in to Kraken, you’ll need to create and verify an account. This process takes just minutes for basic access, though full trading capabilities require identity verification.
Sign-up process:
Visit the official Kraken website or open the mobile app
Click “Create Account” or “Sign Up”
Enter a valid email address and create a strong, unique password
Check your inbox for a verification email (sent on the same day) and click the confirmation link
During registration, you may need to add additional information or security features, such as two-factor authentication, to your account
Verification tiers:
Kraken uses tiered verification levels to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations:
Tier
Requirements
Capabilities
Starter
Email verification
Limited trading, lower limits
Intermediate
Personal info, ID upload
Full spot trading, higher limits
Pro
Additional documentation
Margin, futures, maximum limits
Age and regional eligibility:
You must meet minimum age requirements (typically 18 or older depending on jurisdiction) to create an account. Residents of certain countries or specific U.S. states face limitations or may be unable to sign up entirely. Check Kraken’s current geographic restrictions page for your location.
Initial funding:
Deposit fiat currencies like USD, EUR, GBP, CAD, AUD, CHF, or JPY via bank transfer or card where supported
Users can fund their Kraken account with cash in various currencies including EUR, GBP, USD, CAD, AUD, CHF, and JPY
Deposit crypto from an external wallet by generating a Kraken deposit address for the specific network
Review applicable fees before initiating transfers
Set up 2FA immediately after account creation and before storing any significant value in your account. This single step dramatically reduces your risk of unauthorized access.
Features and Tools for Secure and Efficient Trading
Kraken is packed with features and tools that make crypto trading both secure and efficient. The platform offers advanced trading capabilities, including customizable order types, real-time market data, and in-depth charting tools, so you can analyze price trends and execute trades with precision. Whether you want to buy crypto at the best price, set up automated orders, or monitor the market for the perfect moment to sell, Kraken gives you the power to act quickly and confidently. Security is at the core of every feature, with robust encryption and two-factor authentication protecting your account and assets. The intuitive interface makes it easy to access your portfolio, place orders, and track your trading performance, whether you’re on desktop or mobile. With Kraken, you have all the tools you need to navigate the fast-paced world of crypto trading and make informed decisions in real time.
Securing Your Kraken Login (2FA, Devices, and Best Practices)
Crypto trading carries inherent security risks, and protecting your login process is essential to safeguarding both your balances and personal data. A compromised account can result in total loss of funds with limited recourse.
Two-Factor Authentication (2FA):
2FA adds a second verification layer beyond your password. Even if an attacker obtains your credentials through phishing or a data breach, they cannot access your account without the second factor.
Enable 2FA for login, withdrawals, and sensitive account changes
Use authenticator apps like Google Authenticator or Authy for time-based codes
Consider hardware security keys (YubiKey) for maximum protection
In 2026, Kraken recommends passkeys over traditional authenticator apps for enhanced security and phishing resistance
Device-level security:
Enable PIN, fingerprint, or Face ID on your mobile devices
Configure the Kraken app to require biometric verification before displaying balances
Use device encryption on all computers where you access your account
Session and device management:
Kraken allows you to review all active devices and sessions connected to your account. Regularly check this list and revoke access for any unfamiliar devices—especially critical if a phone or laptop is lost or stolen.
Password hygiene:
Use a password manager to generate and store unique, complex passwords
Never reuse passwords from email, social media, or other services
Change your password immediately if you suspect any compromise
Phishing awareness:
Attackers frequently send fake “Kraken login” emails or create look-alike domains to steal credentials. Protect yourself by:
Never clicking login links from unsolicited messages
Typing kraken.com directly into your browser
Verifying HTTPS and correct domain spelling every time
Being suspicious of urgent messages claiming account problems
Large tech providers like Google emphasize multi-layer security for good reason. The same principles—strong passwords, 2FA, hardware keys, and suspicious-activity alerts—apply equally to your Kraken account.
Excellent Service and Support for Kraken Users
Kraken is committed to delivering excellent service and support to every user. The platform’s dedicated support team is available 24/7 to assist with any questions or issues, ensuring you always have help when you need it. Whether you’re submitting a support ticket, browsing the comprehensive knowledge base, or exploring educational tutorials, Kraken provides the resources you need to trade with confidence. The focus on excellent service extends to every aspect of the user experience, from fast response times to clear communication and ongoing updates. With Kraken, you can count on reliable support and guidance at every step of your crypto journey.
Troubleshooting Kraken Login Issues
Even with everything configured correctly, users sometimes face login problems. The good news is that most issues have straightforward fixes.
“Incorrect password or username” errors:
Double-check that you’re entering the correct email associated with your Kraken account
Verify caps lock is off and your keyboard layout is correct
Use the “Forgot password” link on the official site to reset your credentials
Check your email spam folder for the password reset link
2FA codes not working:
Verify time synchronization on your authenticator app (codes are time-sensitive)
Ensure you’ve selected the correct account entry if you use the app for multiple services
If you’ve lost access to your 2FA device, follow Kraken’s official account recovery procedures
Never share your full 2FA recovery seed with anyone
Temporary account locks:
After too many failed login attempts, your account may be temporarily locked as a security measure. You’ll typically need to wait a specified cooldown period (often 15-30 minutes) before trying again.
Contacting Kraken Support:
If self-service options don’t resolve your issue:
Visit the Kraken help center from outside your account
Submit a support ticket with your registered email address
Use only official support links—never trust contact information from emails or social media
Never provide your password or full 2FA seed to anyone claiming to be support
Basic technical checks:
Clear your browser cache and cookies
Try a different browser or incognito/private mode
Update the mobile app to the latest version
Verify your internet connection is stable
Check Kraken’s status page or official social channels for ongoing platform maintenance
When You Should Not Try to Log In
There are situations where attempting to log in could increase your risk rather than help:
Suspected malware or keyloggers: If you believe your device is compromised, do not enter credentials until the device is cleaned or replaced
Stolen or lost devices: If your phone or laptop is missing, immediately revoke sessions from another secure device rather than logging inon potentially compromised hardware
Unexpected password reset emails: If you receive reset notifications you didn’t initiate, this may indicate an attacker testing your account. Change your password immediately from a secure device and contact support
Suspicious login alerts: Treat unexpected login notifications as urgent security warnings requiring immediate action
If you notice any signs of compromise, consider freezing withdrawals through your account settings and reviewing any API keys that may have been created without your knowledge.
Compliance, Risk Warnings, and User Responsibility
Logging into Kraken gives you access to high-risk financial instruments including cryptoassets, margin trading, and futures contracts. Understanding these risks before you trade crypto is essential.
Regulatory considerations:
Kraken offers both regulated and, in some jurisdictions, unregulated products
Feature availability depends on your location and applicable law
Some trading pairs, leverage options, or product types may be limited in your region
Risk warnings:
Crypto trading and holding can result in partial or total loss of capital. Prices are highly volatile, and market conditions can change in seconds. Historical performance does not guarantee future results. You should never invest more than you can afford to lose.
Disclaimer:
This article is for general informational purposes only and does not constitute investment advice, tax guidance, or legal counsel. The information provided should not be relied upon as the basis for any investment decision. Users should seek independent professional advice where necessary.
User responsibilities:
Comply with all local regulations including tax reporting requirements
Understand the products you’re trading before placing orders
Review Kraken’s official Terms of Service and Privacy Policy
Check the geographic restrictions page for current access limitations
Kraken is operated by Payward Inc and related entities. For the most current legal and compliance information, always reference official documentation rather than third-party guides.
Whether you’re logging in to check your portfolio value, execute a spot order, or explore new trading features, taking security seriously protects the excellent service experience you expect. Open your account settings today, verify your 2FA is properly configured, and ensure you have backup authentication methods in place. Your future self will thank you.
Kraken offers a powerful, secure, and user-friendly platform for anyone looking to trade crypto, manage digital assets, or explore new investment opportunities. With advanced trading tools, robust security features, and excellent service, Kraken makes it easy to access the world of crypto trading—whether you’re at home or on the go. If you haven’t already, create your Kraken account today, set up strong security measures, and start exploring the features that millions of users love. Remember to stay informed about market trends, review applicable fees, and reach out to Kraken support whenever you need assistance. Your journey into the world of crypto trading starts with a single step—log in, fund your account, and discover the value and potential that Kraken brings to your investment strategy.
Kraken Login FAQ
Having trouble accessing your Kraken account? You’re not alone. This kraken login faq covers the most common sign-in issues on the Kraken.com cryptocurrency exchange and provides clear, actionable answers to help you regain access quickly. Updated for 2025, this guide walks you through everything from simple credential fixes to advanced troubleshooting. When using the Kraken app, you can easily view, add, or merge branches, and important details and pricing are clearly shown within the app's dashboard for transparency.
Introduction to Kraken
The Kraken app is designed to make managing your Git repositories simple, secure, and efficient. With its intuitive interface, the Kraken app streamlines every step of your workflow, from signing up for an account to customizing your project details. Creating an account is quick and straightforward—just set a strong password to ensure secure access, and you’re ready to start managing your code.
Navigating the Kraken app is easy thanks to its drop-down menus, which let you select and manage different aspects of your account, including repository management, troubleshooting features, and access to internet resources. Whether you’re working with a single project or managing multiple accounts across various platforms, the Kraken app supports a complete range of Git workflows, making it a versatile choice for developers.
If you ever encounter issues signing in, the Kraken app provides a simple password reset process. Just click the reset button, enter your registered email, and follow the steps to confirm your identity and regain access. The app’s built-in FAQ and resource library offer answers to common questions, so you can find solutions quickly without interrupting your work.
For more advanced needs, you can submit a support request directly through the app. The support team will provide a key to resolving your issue, ensuring you get the help you need. Managing your repositories is straightforward—use the drop-down options to view, add, or merge branches, apply changes, and review your project’s details. The Kraken app also makes it easy to buy, sell, or transfer repositories, check the current price, and choose the best option for your workflow.
Security is a top priority. The Kraken app allows you to manage access and permissions, so you can share your repository with confidence. Regular updates ensure that you always have the latest features and improvements—just visit the official website to find and install the most recent version.
Since 2011, Payward, Inc. has been a leader in digital solutions, and the Kraken app reflects this expertise by providing a reliable, secure, and feature-rich environment for developers. If you have questions or need help, simply enter your query into the support portal or explore the detailed FAQ for step-by-step troubleshooting guides.
To get started, visit the Kraken app’s website, select the repository you want to manage, and continue to the dashboard where you can view details, set changes, and apply updates as needed. With the Kraken app, managing your Git projects is easier than ever—whether you’re buying, selling, or simply keeping your code organized and secure.
Quick answers: I can’t sign in to my Kraken account
If you’re locked out of your Kraken account, the problem usually falls into one of a few categories. Before diving into detailed troubleshooting, here’s what typically causes login failures:
Wrong email address or typos in the email field
Incorrect password or using an old password
Entering a username instead of your registered email
Device or location security checks blocking the sign-in
Two-factor authentication (2FA) codes not working or out of sync
At-a-glance immediate steps:
Step
Action
1
Confirm you’re using the exact email from sign-up
2
Reset your password using the official link
3
Check your 2FA app and enter the code quickly
4
Try a different browser or incognito window
5
Review your email for security alerts from Kraken
Always visit https://www.kraken.com directly or use the official kraken app. Never log in via links in unsolicited emails or ads.
Some issues may be related to browser settings, extensions, or VPNs—we’ll cover these in detail in later sections. For now, work through the quick fixes above before moving on.
Checking your email, username, and password
Most failed logins come down to incorrect credentials or small typos, especially when entering details on mobile devices. Kraken requires your registered email address to sign in—not a nickname or username.
Verify the following before each login attempt:
Email spelling and domain: Check for common mistakes like @gmail.com versus @googlemail.com or extra spaces
Caps Lock and keyboard layout: Passwords are case-sensitive, and an incorrect keyboard language setting can cause errors
Password manager entries: If you use a password manager, confirm the stored entry is specifically for the real kraken.com domain
To reset your password safely:
Go to the official Kraken login page
Click the “Forgot your username or password?” link
Enter your registered email address and submit the request
Check your inbox (and spam folder) for the reset email from Kraken
Click the secure link and choose a new, strong password
Password reset links are time-limited—typically expiring within 30 minutes to a few hours—and can only be used once. If the link has expired, you’ll need to request a new one.
Two-factor authentication (2FA) and security checks
Kraken strongly encourages (and in many cases requires) 2FA for sign-in and withdrawals. This extra layer of security is essential, but it’s also where many login issues occur.
Common 2FA setups for Kraken include:
Authenticator apps such as Google Authenticator or Authy
Device-based solutions and hardware keys
SMS verification (with limitations in some regions)
Typical 2FA errors and how to fix them:
Error
Solution
“Invalid code”
Ensure device time is set to automatic network time
Codes arriving late
Enter the newest code immediately after it generates
Lost access to 2FA device
Use your backup codes or master key
Wrong profile selected
Verify you’re using the correct 2FA entry if managing multiple accounts
Store your backup codes or master key securely offline when you first set up 2FA. You’ll need these resources if you lose access to your authenticator device.
Account recovery when 2FA is lost may require identity verification with official documents. This process can take several business days for security reasons—plan accordingly.
Device approval, new locations, and security emails
Kraken uses device approval and geo-location checks to protect your account. If you’re signing in from an unfamiliar device, browser, or country, you may encounter temporary blocks.
What a normal device-approval flow looks like:
Enter your email and password on the login page
Kraken sends an approval email to your registered address
Click the approval link in the email to confirm the new device
Continue to complete sign-in on that device
Troubleshooting device approval issues:
Check both your inbox and spam folder for “New sign-in” or “Device approval” emails
Verify sender addresses match official Kraken domains before clicking any links
Avoid public Wi-Fi or VPNs that frequently change IP addresses during troubleshooting
Repeated failed login attempts may trigger temporary security locks. If this happens, wait 15–30 minutes before trying again with the correct details rather than guessing repeatedly.
If you receive an approval email you did not request, do not approve it. Immediately change your password and review your account activity for unauthorized access.
Browser, app, and network troubleshooting
Outdated browsers, misconfigured settings, and network tools like VPNs or firewalls often cause login pages to fail or loop endlessly.
Supported browsers for Kraken Web:
Latest versions of Chrome, Firefox, Safari, and Edge
JavaScript and cookies must be enabled for kraken.com
Ad blockers or privacy extensions should be temporarily disabled if the login form won’t submit
Steps to clear browser issues:
Clear cache and cookies specifically for the kraken.com domain
Try an incognito or private window to rule out profile-specific problems
Test with a different browser entirely
Disable VPN or switch to a different server location
Some corporate networks and certain VPN exit nodes may block or flag crypto exchange traffic. Consider:
Testing on a trusted mobile data connection
Contacting your network administrator if using a work device
Switching to a residential internet connection
For the official kraken app:
Confirm you downloaded it from Google Play or the Apple App Store
Update to the latest version available
Force close and reopen the app, or reinstall if issues persist
Technical requirements for Kraken login
To enjoy smooth and secure access to your Kraken account, it’s important to ensure your device and software meet the technical requirements for the Kraken app. Meeting these standards helps prevent common login issues and allows you to take full advantage of all the app’s features, from managing account details to troubleshooting access problems.
Account access locks, restrictions, and regional issues
Beyond simple login errors, some sign-in problems stem from compliance reviews, account holds, or location-based restrictions.
Types of account restrictions:
Restriction Type
Common Cause
Temporary security lock
Repeated failed password or 2FA attempts
Compliance hold
Unusual activity, new devices, or large transactions
Regional restriction
Regulatory limits in certain countries or territories
Kraken typically communicates these situations through:
Official emails explaining that your account is under review
In-dashboard banners or messages once you manage to sign in
What you may need to provide for resolution:
Identity documents (passport, driver’s license)
Proof of address (utility bill, bank statement)
Source-of-funds information
Additional KYC documents as requested
Resolution timelines vary from hours to several business days depending on case complexity. During this time, crypto trading and withdrawals may be paused. Check your email regularly for updates from Kraken support.
Resetting your password and recovering your Kraken account
Using only the official password reset workflow is critical for security. A strong, unique password you don’t use anywhere else is your first line of defense.
Steps to reset your password:
Visit the official Kraken website or open the app login screen
Click the reset link and enter your registered email
Find the secure email from Kraken and follow the one-time link
Choose a long, unique password—avoid reusing passwords from other sites
Submit your new password and confirm the changes
Common pitfalls to avoid:
Using expired reset links (request a new one if needed)
Attempting multiple resets in a short period
Not checking spam or junk folders for the reset email
Recommended security upgrades after regaining access:
Enable or re-enable 2FA for sign-in and withdrawals
Create and safely store new backup codes
Review and revoke any suspicious API keys or device sessions
Update your email and phone details if they’ve changed
If you no longer have access to your registered email, you’ll need to go through a more intensive identity verification process with documentation. This may require patience but protects your funds.
Recognizing phishing and protecting your Kraken login
Attackers frequently target exchange logins, and phishing remains a leading cause of compromised accounts. Learning to spot fake communications is essential.
Warning signs of phishing attempts:
Emails urging immediate action or threatening loss of funds
Messages asking for passwords, 2FA codes, or backup keys
Login pages that don’t use the exact https://www.kraken.com address
Missing or invalid HTTPS certificates on login pages
Ads or search results mimicking Kraken branding but leading to look-alike domains
How to protect yourself:
Bookmark the official Kraken URL and always use that bookmark to log in
Never share passwords, 2FA codes, or backup codes with anyone—including people claiming to be support agents
Use a reputable password manager that auto-fills only on the legitimate domain
Buy and sell crypto only through verified official channels
Report suspected phishing emails or sites to Kraken’s official security contact. If you think you entered credentials on a fake site, change your password immediately and review your account for unauthorized activity.
When and how to contact Kraken Support
After working through basic troubleshooting, some login issues require direct help from official Kraken Support. The platform, operated by 2011 2026 Payward Inc, maintains a dedicated support portal for these situations.
How to reach Kraken Support:
Visit the main Kraken website and find the support portal link
Select the appropriate category for your issue from the drop down menu
Prepare relevant information before submitting your request
If you need to change your selection or start over, you can return to the main support menu or previous page using the navigation options provided.
Information to have ready:
Details
Why It’s Needed
Account email
Identifies your specific account
Approximate sign-up date
Helps verify ownership
Country of residence
May affect regional options
Error message or screenshot
Clarifies the technical issue
For security reasons, support will never ask for your full password or current 2FA code. Refuse any such requests on chat, email, or phone.
Response times vary based on ticket volume and case complexity. Avoid submitting multiple duplicate tickets, as this can slow resolution. Add all relevant details to your initial submission for the fastest response.
Post-recovery security review:
Once you regain access, take time to manage your security settings thoroughly. Update your password, confirm 2FA is enabled, verify your contact details are current, and check the price of setting up additional security features like hardware key support. This final step ensures your account stays protected going forward.