The following addresses are to be used for internal discussions.
service@kogan.com.au
Includes: Sri, Kym and Chai
Escalations
TIC / ESTORE Bookings (for these also include martin.jose@kogan.com.au)
Requests for additional pallets
Approvals for additional charges / quotes
‘Closed by Kogan’ jobs that need a new WO
Invoicing
Includes: Sri, Kym, Martin & O/S agents Yrol, Renz, Ralph and Niel
Confirm customer contact details
Request courier collections for out of service jobs
Forced returns (UGI / RTB)
Other general enquiries for specific workorders
parts@kogan.com.au
Includes: Sri, Kym and Martin
Internal parts queries (incoming / received parts)
Technical / service manuals, parts diagrams & firmware requests
Emails sent to the following email addresses are visible to our entire company. Please note, that for each of the following addresses added in your response, a separate 'Ticket' will be created (e.g. a new email addressed to both repairs@kogan.com.au and support-cc@kogan.com.au will result in two separate 'Tickets'). For this reason, please ensure that only ONE of the following addresses is included in your email or response.
support-cc@kogan.com.au
Customer follow ups (NFF / User damage (excluding TVs and monitors) / PIN / Passwords / Missing item or wrong item returned etc.)
repairs@kogan.com.au
Part purchase queries (for connectivity jobs)
support@kogan.com
REPLY ONLY - Do not add this address when sending an email, emails received from this address can be responded to as normal.