Frequently Asked Questions

Prospective STudents

How do I enroll in Udacity's Robotics Software Engineer Nanodegree Program?

• You can enroll in the Robotics Software Engineer Nanodegree program here, after taking a self-assessment. Please make sure you are confident that you meet the prerequisites for the program before enrolling. We care about your success!

Where should I look if I have questions about the program?

• Most questions about the program are addressed here : https://www.udacity.com/robotics/faq

Is there a syllabus posted for the Robotics Software Engineer Nanodegree Program?

• The Term 1 syllabus can be found here. The Term 2 syllabus is not yet finalized.

Is there any information available regarding Term 2 hardware?

• Yes! You can see the announcement video here, and find more information in the FAQ.

What if I have questions that are not answered here?

• For any additional questions not answered in this FAQ, please contact support@udacity.com

Enrolled STudents

I was accepted but have a conflict and cannot enroll in the cohort I applied for. Can I defer my acceptance?

• If you are not able to enroll in the cohort you applied for, we will be sending out payment links for each subsequent cohort via email. You will be able to enroll via that payment link.

I was accepted to the program and paid to enroll in my cohort. Can I switch to a later cohort without having to cancel my enrollment and re-apply?

• Students have seven (7) days from the start of each term to decide to switch to a later cohort. After seven (7) days, students cannot change their cohorts. Students can switch cohorts once only.

Can I get a refund for the program?

• Students have seven (7) days from the start of each term to cancel their enrollment for a full refund of his or her term payment. After seven (7) days, we cannot issue a refund for your term payment.

Where do I report issues with the classroom experience (videos, projects, etc.)?

• Support email: For issues with your enrollment, technical issues with the Classroom or the content, or other questions that cannot be addressed by your Mentor, please write in to robond-support@udacity.com.
• For bugs encountered while using Live Help, please email mentorship-support@udacity.com.
• For bugs and feedback for classroom and project content, please post to the waffle board.

Do I need to re-partition my machine with Ubuntu and install ROS (Robot Operating System)?

• No. The team will be providing a VM with ROS installed. You are welcome to perform your own install, but it is not necessary (nor will it be supported by Udacity).

I am unable to find the link for the virtual machine Udacity provided again. Would you happen to know the link?

• Please find the download of the virtual machine here. Note that the image is quite large (over 4GB so please adjust your time accordingly)

Where can I go for help?

• Mentorship: Your In-Classroom Mentor is available via your mentor chat window in your Classroom. Your mentor will respond to your questions within 24 hours.
• Slack: The Robotics Slack community (udacity-robotics.slack.com) is primarily a peer-driven community for robotics enthusiasts. Udacity staff members do participate in the community Slack and are occasionally available for questions, but Slack is not an official support channel.
• Forums: Peer moderated forums for students. This is not supported by Udacity staff and will only be monitored to ensure no illegal or offensive materials are posted.

Term 2 FAQ

When will the first cohort of Term 2 start?

The first cohort of Term 2 opens on January 17th, 2018.

Am I eligible for the 50% Term 2 discount?

The Term 2 discount will be available through the end of March 2018. If you complete Term 1 and pay to enroll in Term 2 by the end of March 2018, you will receive the 50% discount.

How do I enroll in Term 2?

You can enroll in Term 2 via either the email you received with an enrollment link, or via the "Purchase" button in your Classroom.

How do I receive the educational discount on the TX2?

When you enroll in Term 2, you will receive an email with a Google form that you must fill out. We send form responses to NVIDIA once a week, and NVIDIA gets back to us with individual discount codes for each student. We then send those codes out via email.

How long will it take me to receive my discount code?

The time it takes for you to receive your code can vary, but students will usually receive their code within 2 weeks of filling out the form. If you have questions, please DM @gina.longo or email robond-support@udacity.com.

How long will it take me to receive my TX2?

Shipping times depend on your location and your shipping provider. Please direct any questions about shipping logistics or timelines to the your shipping provider.

Do I need the TX2 to complete the projects in Term 2?

No. All of the projects will be graded without the use of hardware, and you can successfully graduate from the program without working with the hardware. You will be able to do some extracurricular projects and activities with the TX2. Think of it like Udacity Explores, but projects you can do at home with your Jetson!

Our goal has been to make sure you have a seamless experience in Term 2 even without the TX2.

Reviewers, Mentors, and Administrators

I would like to be Project Reviewer for the Robotics Nanodegree Program

• To be a Project Reviewer you must meet the following minimum qualifications:
  • Have a bachelor's degree or higher (Master's, Ph.D., etc.)
  • Have hands-on experience building robotics either in an academic or industry setting.
  • Must not be enrolled in the Robotics Nanodegree Program
  • OR you must have successfully completed Term 1

If you meet these qualifications, please apply here.

I would like to be Mentor for the Robtics Nanodegree Program

• To be a Mentor you must meet the following minimum qualifications:
  • Have a bachelor's degree or higher (Master's, Ph.D., etc.)
  • Have hands-on experience building robotics either in an academic or industry setting.
  • Must not be enrolled in the Robotics Nanodegree Program
  • OR you must have successfully completed Term 1

If you meet these qualifications, please apply here.

I love this Slack community and want to help. Can I be an administrator?

• Administrators are appointed by Udacity personale. To qualify as an admin candidate you must:
  • Abide by all rules of the community
  • Be an active member of the community
  • Be helpful and knowledgeable about robotics