Klean Alliance Cleaning Policies

Cancellation & Rescheduling: 

Cancellations or rescheduling requests made at least 48 hours before the scheduled appointment are free of charge. 

Cancellations made 24–47 hours before the appointment may be charged 25% of the scheduled service price. 

Cancellations made less than 24 hours before the appointment, same-day cancellations, no-shows, or situations where our team cannot access the property may be charged 50% of the scheduled service price. 

We will make every reasonable effort to accommodate rescheduling requests based on availability. Rescheduling is not guaranteed until a new appointment has been confirmed by Klean Alliance Cleaning.

Payment Policy

Payment is due upon receipt of the invoice, unless other payment arrangements have been approved in advance.

We accept available payment methods listed on your invoice for your convenience.

Customers are responsible for ensuring payment is submitted by the due date.

Past-Due Invoices

A $50 late fee may be applied to past-due invoices.

Additional services may be paused until outstanding balances are paid.

Access to the Property

Customers are responsible for providing safe and timely access to the property at the scheduled appointment time.

If our cleaning team cannot access the property because of a locked door, missing key, unavailable entry code, or other access issue, the appointment may be treated as a cancellation or lockout.

A fee may apply when the cleaning team arrives and cannot access the property.

Cleaning Conditions & Additional Services

Cleaning prices are based on the information provided when the service is scheduled or quoted.

If the condition of the property is significantly different from what was described, additional charges may apply.

Examples may include:

• Excessive buildup

• Excessive clutter

• Heavy grease or grime

• Excessive pet hair

• Unusual amounts of trash or debris

• Biohazardous materials

• Conditions requiring substantially more time than originally estimated

Customers will be notified whenever possible before additional charges are incurred.

Service Limitations

For safety reasons, Klean Alliance Cleaning may decline or limit services involving hazardous materials, unsafe conditions, bodily fluids, pests, mold remediation, or other conditions requiring specialized equipment or licensed remediation services.

We also reserve the right to stop or decline service if our team encounters an unsafe working environment.

Satisfaction & Service Concerns

We want our customers to be happy with their cleaning service.

If you have a concern regarding your cleaning, please contact Klean Alliance Cleaning as soon as reasonably possible so we can discuss the issue and determine an appropriate resolution.

Customer Responsibility

Customers are responsible for communicating special requests, access instructions, pets, fragile items, or other information that may affect the cleaning service before the appointment.

Personal valuables, cash, jewelry, important documents, and other sensitive belongings should be secured before cleaning.

Policy Acknowledgment

By scheduling cleaning services with Klean Alliance Cleaning, the customer acknowledges that they have had the opportunity to review and understand these policies.

Klean Alliance Cleaning reserves the right to update its policies as needed. Customers will be notified of significant policy changes.

Questions about our policies?

Call or text 832-533-6689
Email mari@kleanalliancecleaning.com