FAQs

1. I've forgotten my email address and password

2. How do I log into Google Classroom?

3. How do I login to Google Hangouts?

4. How do I login to Seesaw?

5. I keep getting kicked out of Google Classroom. What do I do?

6. I've forgotten my iSAMS username and password

7. How do I create a Zoom account?

8. There are multiple Zoom apps in the app store. Which one should I download?

9. When I try to open a file in Google Classroom or Google Drive, it says 'Unrecognised File Type'. How do I open it?

1. I've forgotten my email address and password

Please contact our EdTech support by emailing to support@hisict.freshdesk.com if you have any issues with your email login. We will not know your current password but we will be able to assist you in resetting it.

2. How do I log into Google Classroom?

Children will need to use their school email address and password. They will also need a special 'Join' code from their teachers. For further guidance, please refer to the official guide released by Google.

3. How do I login to Google Hangouts?

Children will need to download the Hangouts app to their device and login using their school email address and password. For further guidance, please refer to the official guide released by Google.

4. How do I login to Seesaw?

Parents

1. Download the Seesaw Family app - iOS Devices / Android Devices

2. Look for your child's homeroom in this list and select the appropriate classroom link

3. Choose your child from the class list and wait for the teacher to confirm that the details are correct

Students

1. Download the Seesaw Class app

2. Login via Google using your school email address and password

5. I keep getting kicked out of Google Classroom. What do I do?

Please make sure your iPad and Google Classroom app is up to date.

To check your iPad:

1. On your child's device, go to 'Settings' --> 'General' --> 'Software Update'

2. check that you have the latest iOS version installed

To check Google Classroom:

1. In the app store, search for 'Google Classroom'

2. Check to see if an update is required

Please note that traffic to Google's education tools like Classroom has increased hugely with many students around the world using the app to support home learning. It may be that the issue is also related to that.

6. I've forgotten my iSAMS username and password

Please refer to this guide to help you reset your details.

7. How do I create a Zoom account?

Please note that students do not need an account to join remote classes. You may either enter the 9 or 10 digit Meeting ID in the Zoom app or click the meeting link shared by teachers.

8. There are multiple Zoom apps in the app store. Which one should I download?

Please download the 'Zoom Cloud Meetings' app:

iOS Devices

Android Devices

9. When I try to open a file in Google Classroom or Google Drive, it says 'Unrecognised File Type'. How do I open it?

1. Find out which app the file should be opened in e.g.

2. check that you have the latest iOS version installed