Last Updated: October 29, 2019
Real Talk, LLC is NOT in the contact information selling business. All contact information provided via Internet lead generation methods (i.e. Facebook Ads, YouTube Ads, visits to our website, etc.) will be kept private and handled within the scope of all applicable laws and agreements between you and Real Talk, LLC.
Furthermore, your contact information will not be used without your permission. If you would no longer like to be contacted, simply notify us via any means provided and we will cease to communicate with you at your request. Please ensure that you are provided with a confirmation of receipt of your communication to us.
As a user/subscriber, we collect only your supplied contact details. When you browse our website as a visitor, we don’t collect any of your personal information.
We treat all information we collect as confidential. We collect your personal information in a way that is lawful, fair and not unreasonably intrusive to your privacy.
Why do we collect your information?
We collect your information only to carry out our business and deliver our products and services for you. We will not use, sell or disclose your information for any other purpose without your consent unless the law requires us to.
Generally, we will collect information from you for such things as:
- providing our services;
- billing and verifying your account;
- identifying and understanding your needs;
- offering promotions;
- improving, maintaining and managing our business operations;
- meeting legal requirements.
How do we collect personal information?
We collect information through our website’s online inquiry form and for service delivery, like when you:
- email us;
- phone us (we may store your phone number);
- give us a business card;
- subscribe via SMS;
- provide your information via messaging on any social media platform.
We collect information about you from third parties or a publicly available source as part of our marketing and operations to help us understand you better. We try to ensure that your information is accurate and up to date. Please tell us if you believe otherwise.
How do we keep your information secure?
We use generally accepted technology and security to hold and protect your information from unauthorized access, use, modification and disclosure by security mechanisms. This includes physical, network and computer security. We restrict access to people who legitimately need access as part of their duties
How can you access your information?
You can access your information at any time by logging into your account, or selecting “Edit Email Preferences” at the bottom of any email we send to you if the option is present. If the option is not present, please simply respond to the email with your inquiry and a team member will reply back to support you.
If you seek to update or delete your information our system will be automatically updated when you submit the request, so long as the request is submitted via an unsubscribe link. However, if this does not happen due to some technical error, we’ll take the necessary reasonable steps to correct the error and honor your request. If your request is submitted via another means of communication, please allow 24 to 48 hours for the request to be processed. Also, please ensure that you receive a confirmation of the request being completed.
How do we use your personal information?
We use your information only for the reasons we tell you when we collect it or as this policy outlines. Exceptions are where:
- you consent to it being used for another purpose;
- your health, safety or welfare or that of the general public is affected;
- the law authorizes or requires the intended use;
- it is reasonably necessary to enforce criminal law, or a law enforcing a financial penalty, or to protect public revenue;
- it directly relates to the original reason for it being collected;
- it is not practicable to ask your consent for the intended use, in which case we will seek first to not use your information at all;
- we let you know (or you can assume) that we need to share it with relevant individuals or agencies.
How do we store your information?
We store your information within our customer relationship database, within marketing software and other tools that allow us to carry out our operations. These services are currently (at the time of writing) provided by ActiveCampaign, Kickoff Labs, Twilio, Typeform and Kartra although this is not an exhaustive list. In some situations where we may need to print or duplicate your information for a use or transferring in another way within our organization, only those individuals who we’ve vetted and trust will hold the files and copies.
- the type of browser and operating system you use
- your server’s IP address
- the previous site you visited
- the pages you access on our site
- the information you download.
We or our web service provider may compile and analyze statistical data we collect to improve our services, but this information is anonymous and we cannot identify you from it unless you've already provided us with identifying information such as an email address, name or phone number to which we can link this data to your profile within our database.
What about third-party providers?
We do not store any credit card details on our website directly, however, your card details are kept within the storage of services we subscribe to. Our primary processors are currently Stripe and Square. Please contact each company for more information about them and the way they store data.
Please contact us if you:
- have any questions about this policy or how we use your personal information
- want to report a breach of this policy.
The Real Talk, LLC Team
tsa [at] king-aj [dot] com