Setting Up a New Account in X2Vol

Entering Hours in X2Vol

How To View Total Hours Snapshot

Hours Have Not Been Verified by the Organization

My hours aren't verified. What can I do?

If your hours have not been verified, that means that the Activity Contact has not verified your hours using the link that was included in the email or text that was sent to them or through their organization's x2VOL account. 

We highly recommend telling your Activity Contact that they will be receiving an email from x2VOL (student-verification-noreply@x2vol.com) with subject of "Verification" so they can be on the lookout for it. This will help in getting your hours verified. This email is sent to the Activity Contact immediately after you click Submit for the Activity entry. You can also ask the Activity Contact to check their Spam folder to ensure they are not missing our emails.

If a few days have passed, and your hours have not been verified, you can do one of the following:

1. You can log in and RESEND your verification request for any non-verified activities ONE TIME. Go to your Activity Log, click the EDIT button next to your activity log entry and scroll down to the contact person sections to click the green, Resend Verification button.

2. You can log in and EDIT your verification contact email address if it was misspelled. Once you edit the contact resubmit the entry and a verification email will be resent. 

3. Contact the Activity Contact and tell them to send an email to support@intellivol.com stating that they would like to verify your hours. Make sure they include your name, a description of the service you performed, the date, and the number of hours. This email must be sent from the Activity Contact email address that is listed in your entry. 

Hours have been Denied - What Do I Do?

If your hours have not been denied, please log in on a web browser to X2Vol. Go to your Activity Log and click on the entry that was denied.  Here you can review all comments made. This will tell you why it was denied and if you can resubmit or not. Please review the comments prior to emailing kellergreencord@gmail.com. Most hours denied need a simple edit on your part and resubmit to then be approved.

Hours Have Not Been Approved

First, please be patient. Hour submissions are reviewed regularly by the Keller Green Cord team and at various times throughout the year. There are lots of organizations, opportunities, and hours to review. Things to consider before reaching out to the Keller Green Cord team: 

1. Did you complete this year's orientation on the Green Cord home page? This must be completed annually.

2. Is it summer time or a school break? If so, it may be after school starts back up before hours are approved. 

3. Has it been more than 14 days since it was verified by the organization?  X2Vol is NOT checked on a daily basis and not checked on weekends. 

4. If it has been more than 14 days since the organization verified the hours and you have checked to confirm that the hours were verified in X2Vol and the hours were applied to the Green Cord goal, then email kellergreencord@gmail.com.