KCISD tech support is available by email at helpdesk@kcisd.net When submitting a trouble ticket via email, please give as much information as possible, including the student who is having trouble, the type of device (personal, KCISD, Windows computer, Chromebook, iPad etc) and what kind of Internet access you are using (personal, Kajeet hot spot, etc), and which application the student is having trouble with (logging into Google, Clever, Edgenuity, etc)
You can also contact us by phone at 830-780-6284, Monday through Friday 8-4. If you call after hours or if your call isn't picked up, please leave a message with your call back information and a brief description of your problem so we can get back to you as soon as possible.
Please visit https://www.kcisd.net/Page/599 for a list of Student Learning Plans for your students. You can find a link to Clever and other resources at https://kcisd.net under For Students - Student Links.
Our Clever page is https://clever.com/in/kcisd
Clever uses your Google account information to log you in. On a shared device, it's likely that someone else is already logged into Google with their personal account. Before you try and log into Clever, its a good idea to log out of your personal account and then log into Clever. If you aren't sure, go to https://google.com, and click on the the letter or picture in the circle on the upper right and sign out. If you have more than one student using the same personal device, be sure to have them log out of Clever and Google before the next student logs on to work.
Unless you are using a device provided by the school which already has Istation loaded, you will need to install the Istation app first. It is available for many devices. You can find the installation downloads and instructions at https://istation.com/support. For a Windows device, you can install the Windows app, and we have also found that the Chrome web store version does work in Google Chrome on a Windows device. Once that is installed, it will prompt you to set up and log in - you don't need to do this. Close out of the application, and then go back to Clever and sign in to Istation from there. It will prompt you to launch the app from there. It should sign your student directly into their account. Remember to exit the app when you are finished.
Some of the applications in Clever are single sign on with saved usernames and passwords. Clever stores encrypted usernames and passwords in order to sign in automatically. In order to use these, you do need to install a browser extension. On school devices, we automatically push this extension out. Instructions to install this extension can be found here - https://support.clever.com/hc/en-us/articles/360019869511-How-do-I-install-the-Clever-browser-extension-
We highly recommend using Google Chrome as it seems to work best with most of our applications. If you need to install Chrome, instructions can be found here -https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en&oco=1
If you prefer not to use the extension, you can choose to view the username and password buy clicking the show/hide link in the password field, write it down, and then go straight to the log in page and put in your username and password in at the website log in page.
The applications that require the extension are McGraw Hill ConnectEd, MathXL, Stemscopes, Pearson Realize, and Thinkcentral.
Edgenuity will not allow multiple sessions at once. If you try to log in more than once, even in a different tab, the program will log you out of your existing one. Please be sure and log out and not just close out of the browser when you are finished working to prevent this error.
It's best to give us a call so we can reset this for you. Please call between 8-4, Monday-Friday, at 830-780-6284.
Sometimes pressing F5 or the refresh button on a page will help. If all else fails, restart the device and try again. If you have a KCISD hotpot and you are having trouble, powering it off by pressing the power button until it says Goodbye, and turning it on again might help as well. Some of the hot spots may say "Data usage is not available at this time." This does not mean the device isn't working, it is just unable to show how much data the device has used on the display.