DAY TWO
Embedded Files
7:00am - 8:15am
Registration
Registration
Magnolia Terrace Foyer
7:00am - 8:15am
Breakfast
Breakfast
Ravello
8:15am - 12:15pm
Opening General Session
Opening General Session
Magnolia Terrace
8:30am - 9:15am
State of The Company
State of The Company
presented by Jason Parker
presented by Jason Parker
9:15am - 9:30am
FAC Update
FAC Update
Michael Dore
Michael Dore
9:30am - 11:00am
What They Get VS How They Feel
What They Get VS How They Feel
Scott Greenberg
Scott Greenberg
11:00am - 11:15am
Break
Break
11:15 am - 12:15 pm
Creating a Brand-Differentiating Experience:
Creating a Brand-Differentiating Experience:
Delivering WOW Moments From the First Step Through Your Doors
Delivering WOW Moments From the First Step Through Your Doors
Anne Marie Falvey | Senior Practice Director, The Ritz Carlton
Anne Marie Falvey | Senior Practice Director, The Ritz Carlton
12:15 pm - 1:00 pm
Lunch
Lunch
Ravello
12:00 pm - 5:30 pm
Raffle Tables Open
Raffle Tables Open
Magnolia Terrace
1:10 pm - 4:00 pm
Breakout Sessions
Breakout Sessions
Approximately 50 minutes long with 5 minutes in between to reach NEXT session.
1:15pm - 2:05pm (Choose One)
Magnolia Terrace
The Ritz-Carlton Culture of Excellence: Elevating Service Through Leadership
The Ritz-Carlton Culture of Excellence: Elevating Service Through Leadership
Anne Marie Falvey
Anne Marie Falvey
Magnolia Mezzanine 7 🔴
Finding Your Perfect Site: Navigating Today’s Real Estate Challenges with Confidence
Finding Your Perfect Site: Navigating Today’s Real Estate Challenges with Confidence
Real Estate Panel
Real Estate Panel
Magnolia Mezzanine 4 🟢
Solutions-Based Sales: Empowering Frontline Teams to Sell with Confidence
Solutions-Based Sales: Empowering Frontline Teams to Sell with Confidence
Ken Edwards
Ken Edwards
2:10pm - 3:00pm (Choose One)
Magnolia Terrace
Stop the Shift Show
Stop the Shift Show
Scott Greenberg
Scott Greenberg
Magnolia Mezzanine 1 🟢
Build Smarter, Open Faster:
Build Smarter, Open Faster:
Innovations in Construction Efficiency
Innovations in Construction Efficiency
Development Team
Development Team
Magnolia Mezzanine 4
Funding Options for a Single Unit
Funding Options for a Single Unit
or Multi-Unit Expansion 1
or Multi-Unit Expansion 1
Rocco Fiorentino
Rocco Fiorentino
Magnolia Mezzanine 7
Driving Daycare: Marketing, Experience, & Revenue Growth in the Heart of Your Business
Driving Daycare: Marketing, Experience, & Revenue Growth in the Heart of Your Business
Fern Camacho
Fern Camacho
3:10pm - 4:00pm (Choose One)
Magnolia Terrace
Ready, Set, GO:
Ready, Set, GO:
Building The Ramp to Grand Opening & Growing
Building The Ramp to Grand Opening & Growing
Elena Parks
Elena Parks
Magnolia Mezzanine 1 🔴
Cutting through the BS:
Cutting through the BS:
The Importance of Brand Standards
The Importance of Brand Standards
Jessie Sapienza, CFE
Jessie Sapienza, CFE
& Victoria Lukacs, Esq
& Victoria Lukacs, Esq
Magnolia Mezzanine 4
Funding Options for a Single Unit
Funding Options for a Single Unit
or Multi-Unit Expansion 2
or Multi-Unit Expansion 2
Rocco Fiorentino
Rocco Fiorentino
Magnolia Mezzanine 7 🟢
Turning Tension into Trust:
Turning Tension into Trust:
Managing Critical PR Moments with Confidence
Managing Critical PR Moments with Confidence
Rod Hughes
Rod Hughes
4:00pm - 9:30pm
Evening General Session
Evening General Session
Magnolia Terrace
4:00pm - 5:00pm
Who’s Leading Your Pack?
Who’s Leading Your Pack?
Finding & Developing World-Class General Managers
Finding & Developing World-Class General Managers
Teija Heikkila
Teija Heikkila
Walter's Edge
5:00pm - 6:30pm
Vendor Networking Event
Vendor Networking Event
Raffle Tables Open
Raffle Tables Open
Magnolia Terrace
6:30pm - 7:30pm
Dedicated Franchise Owner and Manager Networking Opportunity
Dedicated Franchise Owner and Manager Networking Opportunity
Magnolia Terrace
7:30pm - 9:30pm
Awards Dinner
Awards Dinner
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