Welcome to the ‘Ohana Help Desk

The ‘Ohana Help Desk is a statewide initiative by the Hawai‘i State Department of Education (HIDOE) to provide technology support to public school students and their parents as they transition to more opportunities for online and blended learning.


How can we help you?

Call: 643-DESK (3375)


Hours of Operation

Monday - Friday 7am - 8pm HST

Sunday 4pm - 8pm HST

Closed on Saturday and state holidays

What's New ...

November 9, 2020

New Tips, How To, and Videos

  • Application Support: Resources for Google and Google (G Suite) for Education have been added to the Application Support page Tech Tips and Video sections.

  • Device Support: Resources have been added to the Tech Tips, How Tos, and Video sections of the Device Support page, including tips on how to clean phones and other devices.

  • Video Conferencing Support: Resources have been added to the Tech Tips and Video sections of the Video Conferencing Support page including information for students and parents for Webex and Google Meets.

We will continue to add more information as they become available. If there are specific topics you'd like to see on this site, please give us your input and feedback in the feedback survey. A link is also located on the bottom of the page.

October 2, 2020

Interim Assessments for Smarter Balance and Hawai’i Statewide Assessment (HSA) Science

Students who will be taking the Smarter Balanced or HSA Science interim assessments at home or at a location outside of school, can find test administration resources on the Hawaii Department of Education’s Hawaii Statewide Assessment Program Portal at alohahsap.org.

This portal provides information on how to take the interim assessments and practice tests from home, checking your devices, and testing your internet speed.

Students and parents/guardians can find more information about these tests on the portal by going to alohahsap.org, selecting “Smarter Balanced” or “HSA Science”, selecting “Resources”, and navigating to “Students and Families” or by clicking ​here​ for Smarter Balanced or here​ for HSA Science.

A statewide assessment link has been added to the General DOE Information page.