Welcome to the ‘Ohana Help Desk
The ‘Ohana Help Desk is a statewide initiative by the Hawai‘i State Department of Education (HIDOE) to provide technology support to public school students and their parents as they transition to more opportunities for online and blended learning.
Hours of Operation
Monday - Friday 7am - 8pm HST
Sunday 4pm - 8pm HST
Closed on Saturday and state holidays
What's New ...
November 9, 2020
New Tips, How To, and Videos
Application Support: Resources for Google and Google (G Suite) for Education have been added to the Application Support page Tech Tips and Video sections.
Device Support: Resources have been added to the Tech Tips, How Tos, and Video sections of the Device Support page, including tips on how to clean phones and other devices.
Video Conferencing Support: Resources have been added to the Tech Tips and Video sections of the Video Conferencing Support page including information for students and parents for Webex and Google Meets.
We will continue to add more information as they become available. If there are specific topics you'd like to see on this site, please give us your input and feedback in the feedback survey. A link is also located on the bottom of the page.
October 2, 2020
Interim Assessments for Smarter Balance and Hawai’i Statewide Assessment (HSA) Science
Students who will be taking the Smarter Balanced or HSA Science interim assessments at home or at a location outside of school, can find test administration resources on the Hawaii Department of Education’s Hawaii Statewide Assessment Program Portal at alohahsap.org.
This portal provides information on how to take the interim assessments and practice tests from home, checking your devices, and testing your internet speed.
Students and parents/guardians can find more information about these tests on the portal by going to alohahsap.org, selecting “Smarter Balanced” or “HSA Science”, selecting “Resources”, and navigating to “Students and Families” or by clicking here for Smarter Balanced or here for HSA Science.
A statewide assessment link has been added to the General DOE Information page.