EMMS Tech Assistance

Students needing Tech Help can submit a Tech Support Request. Otherwise, contact us at emms.tech@ewamakai.net

Or, below are some common issues that you may be able to troubleshoot.

Remember, never perform hardware repairs on your own, or you will be held liable for all damage on the device!

emms.tech@ewamakai.net

Online Chromebook Guide

EMMS Chromebooks

Clever Login Issues

  • Please make sure you are signing in at this link: https://clever.com/in/hawaii.
    If your login screen is not like the image to the right, please click "Not your district?" Type in "Ewa Makai" and select the option that has "Hawaii Dept of Education."

Infinite Campus Login Issues

  • Login is not working:
    Be sure you are using this login page for parents and students: https://hawaii.infinitecampus.org/campus/portal/hawaii.jsp

  • Can't remember your IC password:
    Please ask your counselor to reset it. They can also reset parent passwords.

    • You will be given a temp password to use and IC should make you create a new password of your own choosing.

EMMS Chromebook Issues

Chromebook Login Issues

  1. Double Check your login info for typos
    EMMS Chromebooks only accept ewamakai.net (student) and k12.hi.us (staff) accounts. Be sure you are using your correctly spelled email address and 8-digit numerical password.

  2. Check that login page says "managed by ewamakai.net". If it doesn't, contact Tech Team for instructions to re-enroll the chromebook.

Black Screen, Won't Boot

  1. Plug chromebook into wall outlet.

  2. Hold power button for 10 full seconds.

  3. Release power button and wait 3 seconds.

  4. Press power button once. If it still doesn't boot, let it charge for 1 hour and try again, or contact Tech.

Chrome OS is Damaged or Missing

  • If that is what the error message says, contact Tech.

  • You will need to bring in the chromebook so we can run an OS repair.

Webpage Stopped Working (Clearing Cache)

Sometimes a webpage or link used to work, but suddenly stopped.

  1. Try refreshing the page (press the circle arrow button on top left of the Chrome window or on the top row of keyboard.

  2. Try clearing cache using the slides -->

  3. You can also try updating Chrome (see below).

Clearing Cache (EMMS Chromebook)

Updating Chrome

Chrome needs to be updated for certain features to work.

School chromebooks are capped at Chrome OS version 90 as of June 2021.

Updating Chrome