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Videos Not Loading
Videos Not Loading
If videos are not loading in Chrome, take the following steps:
Launch the Chrome browser on your laptop, desktop, or Chromebook
In Chrome, open the Menu and go to More Tools, then Clear browsing data
Uncheck everything, except Cookies and other site data
Make sure the time range is “All time”
Click the Clear Data button (see image below)
If videos are still not loading in Chrome, take the following steps:
Launch the Chrome browser on your laptop or Chromebook
Click the three horizontal dots on the righthand side of the page
Scroll down and click Settings
On the navigation bar on the left, click Advanced
Select System
Toggle "Use hardware acceleration when available" off (the button will turn from blue to grey -- see image below)
If videos are not loading in Chrome and you are using Incognito mode, take the following steps:
Launch the Chrome browser on your laptop or Chromebook
Click the three horizontal dots on the righthand side of the page
Scroll down and click Settings
In the search box at the top of the page, type in "cookies"
Click "Cookies and other site data"
Select "Allow all site cookies" (see image below)
If videos are not loading in Safari, take the following steps:
Launch the Safari browser browser on your chosen device
At the top lefthand corner of the screen, click Safari
Select Preferences
Click the Privacy icon (a hand indicating "stop")
Uncheck the box next to "Block all cookies"
If that doesn't fix the problem:
Click the Websites icon next to the Privacy icon
On the lefthand side of the window, click Content Blockers
Make sure content blockers are not enabled for Google Sites (sites.google.com)
Videos Loading Slowly
Videos Loading Slowly
If videos are loading slowly, there is likely an issue with your Internet connection
Conduct a speedtest by going to speedtest.org and clicking the Go! button
You may also conduct a speedtest by launching Chrome and searching for "speedtest" -- one is built into the browser
If your speedtest results indicate slower than expected speeds, this is the issue. It cannot be resolved by the district. Try the following steps:
Reboot Your Router
Unplug your router or modem from its power outlet (don’t just turn it off)
Wait 15-20 seconds, then plug it back in
Allow the device a minute or two to turn back on
Run a speedtest to see if things have improved
Reboot Your Modem
It's best to do this at the same time you reboot your router
Unplug the power cord from the back of the modem
Check to make sure all the lights on the modem are OFF
Wait one full minute, then plug the power cord back into the modem
Wait for the internet light or main status light to turn green
Try connecting to the internet again
Support from Your ISP
If none of these tips correct your issue, you should contact your Internet service provider
FIOS: Home support website or call (800) 837-4966
Optimum: Home support website or call (888) 276-5255
If none of this worked for you, please contact us.
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