Tech Help

Having issues with your Chromebook? Use this guide to help problem solve issues at home. Please work through the all of troubleshooting tips before calling the Jeffco Family Helpline.

Quick Reference Guide

• Clear cache and cookies

• Delete downloads

• Remove extensions

• Reset your device

  • At-Home directions

  • At-School directions

• Need a charger? Order this one from Amazon

If your Chromebook is broken, please fill out this Google Form.

For other issues during remote learning, you can call the Jeffco Family Helpline at 303-982-3438.