Technology Support for Families

Q: How do I connect my Chromebook to Wifi at home?

A: Power on the Chromebook. At the bottom right of the screen, click on the time clock, then click on the wireless network icon (upside-down cone shaped icon) and select your home wifi from the list. Enter the password if prompted, and then click “Connect”.

Q: What do I do if my student can't sign into the Chromebook we just picked up?

A: Chromebooks need the internet to function. Please connect the Chromebook to the Wifi or Hotspot network before signing in for the first time.

Q: I can't connect to the internet, what do I do?

A: Solutions differ depending on the type of network connection:

• For home Wifi connection - Make sure your Wifi is on. Restart the Chromebook. If still unable to connect after restart, contact your Internet Service Provider (ISP).

• For Hotspot connection - Contact your child's teacher so they can open a support ticket.

Q: My Chromebook will not power on, what do I do?

A: Plug the device into a power supply. Make sure device power light is on when plugged into charger. Hold power button down for a few seconds, then release. If device fails to power on, contact your child's teacher so they can open a support ticket.

Q: Should I be concerned if another student's name appears on the login screen?

A: No. You can delete the profile if you wish by clicking the down arrow, then Remove next to the profile name you would like removed.

Q: I've used all of the resources provided but I'm still having issues with my Chromebook?

A: Contact your child's teacher so they can open a support ticket.

Q: Who do I contact if I have questions about digital lessons?

A: General questions about your school’s Digital Learning lessons and assignments should be directed to the teacher.

1. Check your email for communication from the school or teacher.

2. Check the school's website.

3. Email your child's teacher.

Q: How do I access the materials provided for student reference during the closure?

A: General questions about your school’s Digital Learning lessons and assignments should be directed to the teacher.

Q: What to expect when logging in with a district student login account on a personal device?

A: Expectations differ depending on device type and web browsers being used:

1. If using a Chromebook, district settings will apply, including web content filtering, ONLY while logged in with a district provided account. Personal accounts can still log into the Chromebook and will not receive district settings or web content filtering. *Please make sure you install the ClassLink browser extension which is necessary for ClassLinks Single Sign-on technology to work.

• ClassLink Chrome Extension: https://link.jdusd.org/f06

2. If using a Windows/Mac, you can use any browser on a personal computer to access Google Classroom and other Google resources.

• You don’t need to login to the Chrome browser to access school content.

• District extensions and settings only appear if the user logs into the Chrome browser and turns on sync. Do not turn on Chrome sync if you do not want to link your personal computer Chrome browser to your district account. *Please make sure you install the ClassLink browser extension which is necessary for ClassLinks Single Sign-on technology to work.

• ClassLink iPhone and iPad Extension: https://link.jdusd.org/ktg

• Web content filtering will not be available regardless of whether sync is on or off. If you need to disable Sync please view the link: https://support.google.com/chrome/answer/185277

Q: How does my student access their ClassLink account using a home computer?

A: Students grade 1-8 can sign into their ClassLink account using their district Google account thru most any web browser by following these steps:

1. Go to https://launchpad.classlink.com/jdusd

2. Click on the "Sign in with Google" Link

3. Enter your Google Education username and password

Google Username: firstname.lastname.xx@jdusd.org

(xx = last two digits of the student id)

(e.g., john.doe.53@jdusd.org)

*Please, contact your child's teacher for Google Education username and password information.

Q: What if I don’t know my child’s Google username or password?

A: Contact your child’s teacher.

Q: I’m unable to log in with my child’s student ID number or password?

A: Contact your child’s teacher to confirm the correct username and password.

Q: What if I need help with my Chromebook after hours?

A: The district currently does not provide any after hours or home support. Please refer to the resources provided on this page.

Q: What if the Chromebook gets lost or damaged?

A: Contact your child's teacher so they can open a support ticket.

Q: What is the typical battery life of the Chromebook?

A: Chromebooks have a battery life of about 7 hours when fully charged. We recommend charging the Chromebook fully each night. However, we do expect that it will need to be plugged in more often when in use.