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Technology Help Desk
Technology Help Desk
The Technology Department is working to support your technology needs. We have several avenues for students and families to reach us for support.
The Technology Department is working to support your technology needs. We have several avenues for students and families to reach us for support.
For students they can use the Help Desk app on their iPads to report issues.
For students they can use the Help Desk app on their iPads to report issues.
For families, we also created a couple of new ways to report technology problems:
For families, we also created a couple of new ways to report technology problems:
- Technology Hotline (515-270-4926) where you can leave a voicemail.
- Email address (techsupport@johnston.k12.ia.us) that we are monitoring for technological issues.
Frequently Asked Questions About iPads
Frequently Asked Questions About iPads
- Why won't my iPad won't charge!
Perform a hard reset on the iPad if y. To do this, hold down both the power and home buttons until the screen goes black. When the white Apple logo appears, let go of the buttons.
- Why won't my iPad won't connect to the Internet?
First, connect to your home WiFi via the Settings app, then tap the Proxy webclip. If you have connected successfully, you should see the Johnston CSD homepage open in Safari. If asked choose a Proxy User. You may also need to clear your Safari cache; to do this, go to Settings > Safari > Clear browser cache and data.
- How do I install an app?
Open the Self Service Cart and search for the app you would like to download. Select "download".
- How do I update an app?
Open the Self Service Cart and search for the app that needs updated. Click "reinstall".
Email Notifications
Email Notifications
Change Your Seesaw Email Notifications
Change Your Seesaw Email Notifications
Families, if you are wanting to receive fewer emails from Seesaw, you are able to change your email notification settings.
Families, if you are wanting to receive fewer emails from Seesaw, you are able to change your email notification settings.
To do this, follow the steps below.
To do this, follow the steps below.
Open the Seesaw Family app on your mobile device or go to https://app.seesaw.me on your computer’s web browser.
In the top, left-hand corner, click on your initials/name.
Click on the gear icon located next to your name. A pop-up menu will appear.
Click on Account Settings.
Scroll to Manage Notifications in the app or Parent Notifications in your browser.
Click on Email Notifications.
You will then get a menu that will allow you to choose to receive emails for:
ALL posts made to Seesaw,
Once per Day, or
Never.
We suggest you choose Once per Day as this will remind you and your student to check Seesaw daily, but please choose the option that works best for your family.
We hope this helps to cut down on unnecessary emails to your inbox.
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