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If you or your student are having issues connecting to JCPS resources, please use the following ways to get Technology Support:
If you or your student are having issues connecting to JCPS resources, please use the following ways to get Technology Support:
Monday: 8:00 AM until 8:00 PM
Monday: 8:00 AM until 8:00 PM
Tuesday: 8:00 AM until 8:00 PM
Tuesday: 8:00 AM until 8:00 PM
Wednesday: 8:00 AM until 8:00 PM
Wednesday: 8:00 AM until 8:00 PM
Thursday: 8:00 AM until 8:00 PM
Thursday: 8:00 AM until 8:00 PM
Friday: 8:00 AM until 4:00 PM
Friday: 8:00 AM until 4:00 PM
Zendesk Online Support
Zendesk Online Support
From the Classlink page, students will select Tech Support. Inside of Tech Support, please choose "Login with Microsoft". You can:
From the Classlink page, students will select Tech Support. Inside of Tech Support, please choose "Login with Microsoft". You can:
- Submit a help ticket. Remember to include your contact information
- Use Zendesk Chat to chat with technology support.
Tech Support by Phone
Tech Support by Phone
To reach a member of the Technology Team, please call
To reach a member of the Technology Team, please call
828-354-0306 or Extension 1999
828-354-0306 or Extension 1999
Tech Support by Email
Tech Support by Email
If you cannot login to Classlink and submit a ticket, you may email support requests to support@jcpsmail.org. This email will generate a support ticket. **Please be sure to include your contact information.
If you cannot login to Classlink and submit a ticket, you may email support requests to support@jcpsmail.org. This email will generate a support ticket. **Please be sure to include your contact information.
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