COMMON QUESTIONS

Q: Do you offer accommodations for disabilities?


Yes. Requests must be made in writing at least 7 days before class.

Q: Is technical support available during online courses?


Yes. First, check your Zoom setup. If issues persist, Zoom offers 24/7 phone and live chat support. Agent Institute may assist with session access but cannot troubleshoot all individual tech problems.

Q: Are classes recorded?


Some online sessions may be recorded for compliance or instructor review. You will be notified if this applies. Recordings are not shared publicly.