IT 911 Service Offerings

Touchless Visitless Remote Support

$75 per hour (a $99 value)

Get a technician connected to your computer in minutes to help you with all of your computer support needs. COVID-19 has changed the way we all work, and we here at IT 911 are dedicated to helping our customers in any way possible. Remote support has the advantage of being a touchless way of getting your computer looked at while maintaining good isolation and social distancing practices. We plan on keeping this sale running until further notice while the country grapples with COVID-19.

Computer Protection Plus

199.99 per year.

Perfect for the Daily Computer User - Email, Web Browsing, Social Media, Ecommerce

1 free in home service (within our service area per year)

10% off all other in home services (within our service area per year)

2 Free Remote, Phone or Chat Services (during our regular business hours per year)

No Setup Fee

2 Free Computer Tune Ups (per year)

2 Free Virus Removals (per year)

Premium Computer Protection

299.99 per year.

3 free in home services (within our service area per year)

15% off all other in home services (within our service area per year)

3 Free Remote, Phone or Chat Services (during our regular business hours per year)

No Setup Fee

3 Free Computer Tune Ups (per year)

3 Free Virus Removals (per year)

Onsite Computer Repair and Help

Starting at $99

Is your laptop or desktop computer acting up? Let's get your computer running like new. We'll first diagnose the issue and present potential solutions. Whether it's incompatible software, a virus or a complete OS reinstallation, we'll get your computer humming along.

Services Include:

Diagnose & troubleshoot a single issue (one hour).

NOTE: Requesting additional services not in the original request while on-site will result in extra charges

Computer Tune Up

Starting at $50

There's nothing more frustrating than a slow or malfunctioning computer. Even new computers can get bogged down with unnecessary files and unwanted programs. Have a Tech clean up your desktop or laptop so it can run faster and work when you need it.

Services Include:

Increase speed and performance of your computer

Perform system cleanup and defragmentation

Get rid of any unnecessary programs

Cleanup physical hardware

Extra charges will apply in the event that virus removal is needed. You will be notified beforehand

New Computer Setup

Starting at $129

You finally got a new computer! Do more than just plug it in, have a Tech help you set it up so you can hit the ground running with efficiency and security. Your Tech can run all necessary updates, set up free antivirus software, create accounts, and give you a tour of your operating system.

Services Include:

Perform system updates

Remove unwanted programs

Help setup user accounts

Test hardware and software functionality

New Online Or Email Account Setup

Starting at $50

Become an email master! Need to log into your account or set one up from scratch? We can help online right now, this very minute! We can also help manage your inbox, contact list, and account settings. Stay organized and always be in the loop.

Troubleshoot or setup one active email account

Configure account settings and features

Demonstrate webmail functionality

Data Back-up or Transfer

Starting at $99

With options like external hard drives and cloud storage, there's no reason to lose your important files due to lack of memory or RAM. Our Techs can even help you transfer documents and pictures from one computer to another. Back up your data today!

Services Include:

Backup data to a CD or DVD - up to 10 GB

Backup data to an external hard drive

Backup data to the cloud

This service does not include data recovery from damaged drives

OS (Operating System) Install

Starting at $129

Not happy with your version of Windows or Mac OS X? We can fix that for you! If you need to upgrade your operating system, or you already did and are desperate to go back, then just let us know we'll set you up with a Tech who can get everything running the way you want it.

Services Include:

Install or Re-install on operating system on one computer (OS discs are required and will not be supplied)

Ensure that all necessary drivers have been installed

Make sure system is up to date

Verify the system is functioning properly

NOTE: I.T. 911 cannot provide operating system software.

Printer Install

Starting at $99

Need help setting up your new printer? Our Techs can get it connected to a wireless network, adjust your print settings, show you how to print from multiple devices and more!

Services Include:

Connect to wi-fi network if applicable

Set up a local printer

Configure and test printer functionality

Demonstrate proper printer functionality

Virus Removal and Clean Up

Starting at $99

Viruses, spyware, and malware are often the cause of unusual and unpredictable computer behavior. If your computer is slow, freezing, or plagued with popups, your computer may be infected. But don’t worry, we know just how to clean up your computer and protect your privacy.

Services Include:

Troubleshoot one computer

Perform a full-system sweep for all viruses, spyware, and malware

Remove viruses, spyware, and malware if present

Repair related OS issues

Install supplied antivirus and antispyware software

This service does not include data recovery/transfer services.

Software Install or Uninstall

Starting at $50

If you bought How-to-install-software Software, but don’t know how to install it, then let us know and one of our Techs will get you up and running in no time! We can show you how to run updates, uninstall unwanted programs, and set up shortcuts so you don't always have to go searching for the tools you use most.

Services Include:

Ensure compatibility and install software

Perform any necessary software updates

Set up any relevant shortcuts

Uninstall unwanted software when applicable

Computer Hard Drive Reset

Starting at $99

Whether you're getting your computer ready to sell, or it just needs an attitude adjustment, our techs can wipe your computer clean.Services Include:

Wipe a computer clean of existing data

Backup data (additional cost)

Transfer data (additional cost)

If data back-up is needed, please have an adequate external hard drive available

Computer Training

Starting at $99

Stop getting frustrated trying to figure out how to upload photos, change your personal settings, or find those files you’re certain you saved. Learn the mystical arts of Techdom with help from a friendly computer wizard!

Services Include:

Give overviews of Mac or Windows

Review basic OS navigation

Covers up to 1 hour of training

Review web browser basics