Embedded Files
Resources & Troubleshooting Tips for Teachers
Status Monitoring
Status Monitoring
If you're experiencing a glitch or bug with Schoology, Clever, Google, or Classlink, check the status of the platform by clicking their respective button. This step is useful to see if it's a system wide glitch or something specific to you/our district/our state before sending an email or ticket to the tech team.
Common Issues
Common Issues
I need help setting up multiple displays.
I need help setting up multiple displays.
When your laptop is connected to an additional monitor and/or a SmartBoard, you have the option to clone or extend your display. If you choose to clone, all displays will appear the same. If you choose to extend, you can have different windows visible on each display.
This video shows how to manage multiple displays.
I'm having trouble with Schoology Google Drive Assignments.
I'm having trouble with Schoology Google Drive Assignments.
If you or one of your students are having difficulty accessing a Schoology Google Drive Assignment, first make sure that you are logged into your IRSD Google Account.
In the top right screen of a Schoology Google Assignment, there is a message that says "Can't view your document? Click here." Clicking this link will fix most issues, including ones where a student can view the document, but cannot edit it.
If you are still having difficulty, you can view additional steps on this page: Help! I can't submit my Schoology Google Assignment.
I'm having trouble accessing a Google Doc that was shared with me.
I'm having trouble accessing a Google Doc that was shared with me.
The default setting for Google Docs shared from an IRSD Google Account is that anyone within the Indian River School District can view them. If you cannot view a Google Doc shared from someone within the district, first check to make sure you are logged into your IRSD Google Account.
If you are logged into multiple Google Accounts, you may be experiencing account confusion. The videos below will help you ensure you are using the correct account:
If you are logged into your IRSD account and still cannot view the document, its owner may have changed the sharing settings so it is restricted. This video reviews the different levels of sharing permissions on Google Docs.
I'm having issues with my Smart Board.
I'm having issues with my Smart Board.
If you need to orient the board, click "Smart Settings." Click the windows icon and scroll to the folder that says "Smart Technologies." One of the tasks will be to orient/align the Smart Board. If the orientation screen comes up on the wrong display, click the spacebar until it appears on the board.
If you are having trouble with Smart Ink, click "Smart Ink Settings." One of the options on the left will be to troubleshoot.
If you are attempting to share your screen to the SmartBoard, make sure that the board and device are both connected to the same Wifi Network.
Additional Smartboard Resources can be found here:
I'm having issues with my microphone.
I'm having issues with my microphone.
If your microphone is not working with PearDeck, Schoology, or another web-based tool, click here to view a video that shows how to select the correct microphone.
If you need assistance selecting the correct microphone on Zoom while connected to a docking station, click here.
If you need assistance connecting a Taotronics Bluetooth Headset, click here.
Help Desk Sites
Help Desk Sites
In addition to the status monitor sites, check out the Help Desk feature for these platforms as well. Each site's help desk is full of highly useful support resources for common questions about tools or features of each platform (i.e. How do I turn off commenting in a Schoology Group?)
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