The CARO I Behavior Guide helps security personnel evaluate observable conduct without making assumptions about a person’s intent. It organizes behaviors by level of concern and supports lawful, professional, and proportionate responses based on location, access, disruption, safety, and documented facts. 

The Officer Decision Model provides security personnel with a structured process for assessing an encounter, identifying lawful authority, selecting an appropriate response, and documenting the outcome. It promotes consistent, professional, and proportionate decisions based on observable facts, location, conduct, policy, and safety concerns. 

The CARO I Customer Contact Guide provides security personnel with a professional, service-focused approach for initiating contact, explaining concerns, clarifying boundaries, and offering lawful options. It supports calm communication, de-escalation, and respectful encounters while preserving safety, authority, and constitutional rights.