VIDEO VISITS: Select the Correctional FacilitY
VIDEO VISITS: Select the Correctional FacilitY
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Select a location (the location of the inmate) to schedule you Video Visitation
You MUST already be on the inmate's visiting list.
The visits are scheduled within a time block designated by the facility.
In each block the visit will typically be 20 minutes long (times may vary be facility, Please contact the facility for more information).After completing your reservation you will receive a confirmation by a second email from the facility visiting admin with the official time your visit will begin and the Google Hangout link to join the meeting.
To join an IADOC video visit you will need one of the following:
A computer with the Google Chrome browser. or
An iOS or Android phone/tablet with the Google Meet app (a free download from the App Store or the Google Play store.). if you do not wish to download the add you can use your phone or tablets browser.
Please visit our help page for more information and to make sure you are ready for the visit
Video and In-Person Visits
Video and In-Person Visits
at CCF and ICIW Now Use Ameelio Connect. And Starting December 10th we add FDCF, NCCF, MPCF
at CCF and ICIW Now Use Ameelio Connect. And Starting December 10th we add FDCF, NCCF, MPCF
Watch the above DEMO to see how to use the connect app.Here is the link to watch on youtube:https://youtu.be/c6dgibpd-JQ
All visitors 13 years and older must download and create an Ameelio Connect account before joining a video or in-person visit. All visitors will need to create a Connect account, even if previously approved as a visitor by the DOC. Please find download instructions and customer support instructions below.
Ameelio Connect is only available on iPhones, iPads, and Android Phones. Ameelio Connect is not currently available on computers or laptops.
Customer Support
Please find Ameelio’s Frequently Asked Questions page here. Please email any additional questions or issues to iowasupport@ameelio.org. When emailing customer support, please include screenshots that help describe your issue. If you need additional help or don’t have an email, you may leave a voicemail at (202) 972-4022
Please do not call the facility for additional support. Please use the customer support options above for assistance.
You can access Connect from any iPhone or Android device.
STEP 1 - Download the App
For iPhone:
If you are on an iPhone you need to first download TestFlight, found at this link: https://apps.apple.com/us/app/testflight/id899247664
Once you’ve downloaded TestFlight, you can then click this link to download the Connect app: https://testflight.apple.com/join/QQC5YHiD
For Android:
If you are on an Android phone, you do not need to download TestFlight. You only have to click this link to download the Connect app: https://play.google.com/store/apps/details?id=com.connectmobile
STEP 2: Create and Verify your Account
After creating an account you will be asked to verify your identity. For this step, you will need a government-issued ID (such as a driver’s license or a passport). You will then be asked to take three photos:
The front of your photo ID
The back of your photo ID
A selfie of you holding your ID with the photo ID facing the camera.
(see the demo video for more help)
Important Note: only the visitation staff will have access to your documents!
STEP 3: Verify your Account
After you submit your photos, you can then add your incarcerated contact by clicking ‘Request Contact’. On this page you must select the incarcerated individual’s facility. Then you can find your contact by searching by their name or inmate ID number.
STEP 4: Facility Approval
After you add your contact, the Iowa DOC will then approve you as an approved video visitor. Once you are approved, we will notify you so you can start scheduling video calls or in-person visits with your loved one.
STEP 5: Schedule your 1st Call or In-Person Visit!
On the app, click on ‘Schedule Event, where you can select the type and time of your visit.
STEP 6: Talk to your loved one, Friend, etc!
Easy: when it is your scheduled visit time, you can open the Connect app and join the call, or if the visit is in-person, come to the facility at the scheduled time.
Use 'NCF' for inmates locate 'inside the fence' at Newton
Use 'CRC' for inmates locate 'outside the fence' at Newton
Use 'ILU@CRC' for inmates locate at the 'ILU house' at Newton
All - Please be very sure to select the correct facility, this will help make it faster for the DOC to approve your visit. Also if you select the wrong facility that time is now taken away from someone wishing to visit their person located at that facility. We also encourage you to only select one time slot per week, this may change in the future but we want to allow every inmate the opportunity to have a visit. Thank you
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