USING AMEELIO to visit:
Please find Ameelio’s Frequently Asked Questions page here. Please email any additional questions or issues to iowasupport@ameelio.org. When emailing customer support, please include screenshots that help describe your issue. If you need additional help or don’t have an email, you may leave a voicemail at (202) 972-4022

Please do not call the facility for additional support. Please use the customer support options above for assistance.

You can access Connect from any iPhone or Android device.

STEP 1 - Download the App

For iPhone:

If you are on an iPhone you need to first download TestFlight, found at this link: https://apps.apple.com/us/app/testflight/id899247664

Once you’ve downloaded TestFlight, you can then click this link to download the Connect app: https://testflight.apple.com/join/QQC5YHiD

For Android:

If you are on an Android phone, you do not need to download TestFlight. You only have to click this link to download the Connect app: https://play.google.com/store/apps/details?id=com.connectmobile


STEP 2: Create and Verify your Account

After creating an account you will be asked to verify your identity. For this step, you will need a government-issued ID (such as a driver’s license or a passport). You will then be asked to take three photos:

  • The front of your photo ID

  • The back of your photo ID

  • A selfie of you holding your ID with the photo ID facing the camera.
    (see the demo video for more help)

Important Note: only the visitation staff will have access to your documents!

STEP 3: Verify your Account

After you submit your photos, you can then add your incarcerated contact by clicking ‘Request Contact’. On this page you must select the incarcerated individual’s facility. Then you can find your contact by searching by their name or inmate ID number.

STEP 4: Facility Approval

After you add your contact, the Iowa DOC will then approve you as an approved video visitor. Once you are approved, we will notify you so you can start scheduling video calls or in-person visits with your loved one.

STEP 5: Schedule your 1st Call or In-Person Visit!

On the app, click on ‘Schedule Event, where you can select the type and time of your visit.

STEP 6: Talk to your loved one, Friend, etc!

Easy: when it is your scheduled visit time, you can open the Connect app and join the call, or if the visit is in-person, come to the facility at the scheduled time.


"Please email iowasupport@ameelio.org if you are having difficulty scheduling an in-person visit. You need to update the app in either the Google Play Store or on Testflight. The instructions to update your app are below:

For iPhone:

If you are on an iPhone you need to first download TestFlight, found at this link: https://apps.apple.com/us/app/testflight/id899247664

Once you’ve downloaded TestFlight, you can then click this link to download the Connect app: https://testflight.apple.com/join/QQC5YHiD

For Android:

If you are on an Android phone, you do not need to download TestFlight. You only have to click this link to download the Connect app: https://play.google.com/store/apps/details?id=com.connectmobile

Customer support at iowasupport@ameelio.org will help you update the app. "

Also more information here: ICIW visiting


Common Issues:

  1. Having trouble with your wifi or cellular bandwidth? Try setting the video quality to 360p

  2. Here’s How to Change your computer’s video and audio settings

  3. The Audio or Camera is not working.

  4. Change your computer’s video and audio settings

  5. Change your mobile camera or audio for Meet

USING Google to visit Sites: