Effective Date: March 13, 2026
Version: 3.27.2026
Ion Compass LLC ("Ion Compass", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our services.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, email, phone, SMS/text messaging, or other communications.
1. Information We Collect
1. Information We Collect
We may collect the following categories of information:
Personal Contact Information
Personal Contact Information
Name
Email address
Phone number
Information You Provide
Information You Provide
Documents, forms, or information submitted when requesting services
Messages sent through SMS, email, website forms, or other communications
Appointment or service-related information you voluntarily provide
Website Information
Website Information
When you use our website, we may collect:
Form submissions
Basic analytics information such as browser type, IP address, and usage patterns
SMS / Text Messaging Information
SMS / Text Messaging Information
If you provide your phone number or communicate with us via text message, we may collect:
Your mobile phone number
Your SMS opt-in consent
Message content necessary to respond to your request
See #3 below for additional details regarding purpose, consent, message frequency, opt-in and -out and no mobile data sharing.
2. How We Use Your Information
2. How We Use Your Information
We use the information we collect to provide and improve our services, including:
Responding to your inquiries
Coordinating healthcare advocacy and administrative services
Scheduling appointments or consultations
Sending reminders, updates, or requested documents
Communicating with you via SMS, phone, or email
Maintaining internal records and service documentation
Improving our services and website functionality
We do not use your information for unrelated marketing without your consent.
3. SMS / Text Messaging
3. SMS / Text Messaging
Purpose of Messages
Purpose of Messages
Ion Compass sends SMS messages only for service-related communication, including:
Responding to your inquiries
Appointment coordination
Document reminders
Updates related to services you requested
Consent
Consent
By providing your phone number through our website forms (such as our Contact Us page) or by texting us first, you consent to receive service-related SMS communications from Ion Compass.
Our phone number is published on our website and contact pages where users can choose to initiate communication.
Message Frequency
Message Frequency
Message frequency may vary depending on your service needs.
Message & Data Rates
Message & Data Rates
Message and data rates may apply.
Opt-Out & Help
You can STOP messaging by sending STOP and get more help by sending HELP.
After opting out, you may receive a final confirmation message.
For additional support, you may also contact us at support@ioncompass.net.
No Mobile Data Sharing
No Mobile Data Sharing
Ion Compass does not share, sell, or rent your mobile phone number or any personal information collected through SMS messaging with third parties for their marketing purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive.
We may share information only with trusted service providers who assist us in operating our communications systems (such as messaging platforms or scheduling systems). These providers are contractually required to keep the information confidential and may only use it to perform services on our behalf.
Security Notice
Security Notice
SMS/text messaging is not fully secure. Please avoid sending sensitive personal or medical information via text message.
4. How We Share Your Information
4. How We Share Your Information
Ion Compass does not sell, rent, or trade your personal information.
We may share information only in the following circumstances:
Service Providers
Service Providers
With trusted providers that help us operate our services, such as:
Email and document systems (e.g., Google Workspace)
Messaging platforms
Scheduling or communication tools
Internal Staff
Internal Staff
With authorized staff members who need access to provide services to you.
Legal Requirements
Legal Requirements
If required by law, regulation, court order, or to protect the safety and rights of our organization, staff, or clients.
All providers and staff are required to maintain confidentiality and follow appropriate data protection practices.
5. Data Security
5. Data Security
We implement industry-standard safeguards to protect your information.
Security measures include:
Encrypted email and document storage through Google Workspace
Secure video conferencing platforms such as Zoom for Healthcare
Controlled staff access to client information
Administrative policies and audit logging
While we take reasonable steps to secure information, no transmission method over the internet or mobile networks is completely secure.
6. Your Privacy Rights
6. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information where applicable
Withdraw consent for communications such as SMS messages
To make a request, please contact us at:
support@ioncompass.net
We will respond within a reasonable timeframe as required by applicable law.
7. California Privacy Rights (CPRA / CCPA)
7. California Privacy Rights (CPRA / CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights may include:
The right to know what personal information we collect
The right to request deletion of personal information
The right to correct inaccurate personal information
The right to limit the use of sensitive personal information
Ion Compass does not sell personal information.
Requests related to California privacy rights can be submitted to:
support@ioncompass.net
8. Data Retention
8. Data Retention
We retain personal information only as long as necessary to:
Provide requested services
Maintain required business records
Comply with legal or regulatory obligations
When information is no longer required, we securely delete or anonymize it.
9. Children's Privacy
9. Children's Privacy
Ion Compass services are intended for adults. We do not knowingly collect personal information directly from individuals under the age of 18 without the involvement or consent of a parent or legal guardian.
If a minor requires assistance through our services, a parent or legal guardian must submit the request and provide consent for any information shared with Ion Compass.
If we become aware that personal information has been submitted directly by someone under the age of 18 without parental or guardian consent, we will take reasonable steps to delete that information.
If you believe a minor has provided information without proper consent, please contact us at support@ioncompass.net
10. Updates to This Policy
10. Updates to This Policy
We may update this Privacy Policy periodically as our services, technologies, or legal obligations change.
The most current version will always be posted on our website with the updated effective date.
11. Contact Information
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Ion Compass, LLC
Email: support@ioncompass.net
Page updated
Report abuse