Dear Parents and Carers

Welcome back to the Autumn 2 term! We hope everyone enjoyed a restful break and is ready for another exciting half term. As we move forward, we have high expectations for both learning and behaviour and we know our pupils are up to the challenge. This term is packed with fun events, including our continued exploration of the church calendar, festive celebrations and community activities that will bring us all together. Let’s work hard, support each other and make the most of every opportunity. We look forward to seeing all the wonderful achievements our students will accomplish this term!

Best wishes

The Delce Team

At Delce We Do Belong!

Autumn Term Foodie News

Chartwells - our school meal provider – has launched their new Summer menu, filled with crowd-pleasing classics and fresh, seasonal flavours.

See the new menu below or visit the school website.

There is plenty of foodie fun planned for the summer term with themed menus such, Mexican themed Fiesta Fun in May and celebrating National Picnic Week in June.

All theme menus can be found here.

Complaints procedures

At Delce, we aim to meet our statutory obligations when responding to complaints from our parents. Parents should follow our Complaints Policy that explains the procedures that should be followed. 

Stage 1: Informal 

The complainant should raise the complaint as soon as possible with the relevant member of staff or the headteacher as appropriate, either in person or by letter, telephone or email. If the complainant is unclear who to contact or how to contact them, they should contact the school office.

If the complaint is not resolved informally, it will be escalated to a Stage 2 formal complaint. The school will maintain a log of informal complaints and review this on a termly basis.

Stage 2: Formal 

If the issue cannot be resolved through informal action the complainant should inform the headteacher in writing. This letter will be acknowledged within three working days. Formal complaints must be reported the local governing body. The local governing body must then be kept informed about progress and outcomes. This letter should provide details such as relevant dates, times, and the names of witnesses of events, alongside copies of any relevant documents. The complainant should also state what they feel would resolve the complaint. 

For more details visit our website.