Dear Parents and Carers

Congratulations to the JLT team on being selected! We are excited to see the positive impact you will make around the school. A big well done to all year groups for staying focused and committed during this week’s termly assessments.

We also want to commend all pupils who are upholding Delce values and acting as role models, contributing to a safe and inclusive school environment free from bullying and racism.

Parents, please continue to remind your children of the expected conduct at school and encourage them to uphold these important values both in and out of school. Together, we can build a stronger, more supportive community!

From the Delce Team - At Delce we do belong!

Autumn Term Foodie News

Chartwells - our school meal provider – has launched their new Summer menu, filled with crowd-pleasing classics and fresh, seasonal flavours.

See the new menu below or visit the school website.

There is plenty of foodie fun planned for the summer term with themed menus such, Mexican themed Fiesta Fun in May and celebrating National Picnic Week in June.

All theme menus can be found here.

Complaints procedures

At Delce, we aim to meet our statutory obligations when responding to complaints from our parents. Parents should follow our Complaints Policy that explains the procedures that should be followed. 

Stage 1: Informal 

The complainant should raise the complaint as soon as possible with the relevant member of staff or the headteacher as appropriate, either in person or by letter, telephone or email. If the complainant is unclear who to contact or how to contact them, they should contact the school office.

If the complaint is not resolved informally, it will be escalated to a Stage 2 formal complaint. The school will maintain a log of informal complaints and review this on a termly basis.

Stage 2: Formal 

If the issue cannot be resolved through informal action the complainant should inform the headteacher in writing. This letter will be acknowledged within three working days. Formal complaints must be reported the local governing body. The local governing body must then be kept informed about progress and outcomes. This letter should provide details such as relevant dates, times, and the names of witnesses of events, alongside copies of any relevant documents. The complainant should also state what they feel would resolve the complaint. 

For more details visit our website.