Dear Parents and Carers

This week we have celebrated the money we have raised for children in need, thank you everyone for your efforts and support! Anti-bullying week brought meaningful discussions and activities in class, children are reflecting on their choices and recognising the impact they have on others and in the wider community. Year 3 enjoyed their VR session in school, learning about the human body, the children could not stop talking about the experience. Year 4 and the DEC children visited the historic dockyard in Chatham, exploring and learning about ships and how they operated during the war. We are proud to say it's been another busy week filled with fantastic learning opportunities!

Thank you to everyone for contributing to a wonderful week!

From the Delce Team - At Delce we do belong!

Autumn Term Foodie News

Chartwells - our school meal provider – has launched their new Summer menu, filled with crowd-pleasing classics and fresh, seasonal flavours.

See the new menu below or visit the school website.

There is plenty of foodie fun planned for the summer term with themed menus such, Mexican themed Fiesta Fun in May and celebrating National Picnic Week in June.

All theme menus can be found here.

Complaints procedures

At Delce, we aim to meet our statutory obligations when responding to complaints from our parents. Parents should follow our Complaints Policy that explains the procedures that should be followed. 

Stage 1: Informal 

The complainant should raise the complaint as soon as possible with the relevant member of staff or the headteacher as appropriate, either in person or by letter, telephone or email. If the complainant is unclear who to contact or how to contact them, they should contact the school office.

If the complaint is not resolved informally, it will be escalated to a Stage 2 formal complaint. The school will maintain a log of informal complaints and review this on a termly basis.

Stage 2: Formal 

If the issue cannot be resolved through informal action the complainant should inform the headteacher in writing. This letter will be acknowledged within three working days. Formal complaints must be reported the local governing body. The local governing body must then be kept informed about progress and outcomes. This letter should provide details such as relevant dates, times, and the names of witnesses of events, alongside copies of any relevant documents. The complainant should also state what they feel would resolve the complaint. 

For more details visit our website.