Resources

Crisis Line Intake Form (ver 3)

Safety Assessment Checklist

ITCS Referral Database

MHAWHEREness: Philippine Mental Health Services and Resources 

While you're on shift and you need to ask a question, approach the Staff Responder you are with.
1. Send a message in the Whatsapp GC.

If there are delays in their replies, please understand that they may be engaged in a call. Drink water, take deep breaths, check all other resources, think and practice sound judgment while you wait -- you'll be okay! :)

If you need to debrief, approach your supervisors.
1. Send a message that you'd like to debrief via Whatsapp personal message.

Debriefings have to be scheduled. While waiting for your session, use that time to breathe, self-reflect, and practice self-care. Pausing and reflecting on your actions are good exercises to build self-awareness and emotional resilience. 

The Helpline Team and all of In Touch are here to support you. While we don't have supervisors on standby 24/7 to give immediate support to volunteers, know that it doesn't mean you are left to learn on your own. Despite our limited capacity, remember that we are here for you.

So inform us right away when you need to debrief. Whether it's because of a heavy call, a frustrating one, or even a good one! We'll do our best to be there for you the soonest that we can.

All EAP information is confidential.

There are multiple EAP Helpline numbers and In Touch is not allowed to disclose any of them to non-EAP clients.

In case you get an EAP client on your shift, instruct them to dial the numbers provided by their company or the In Touch head office during office hours. They may also go to the In Touch website and use the contact form to send their requests, concerns, or inquiries. For sample responses, please check the FAQs.

Crisis Line is available 24/7.

*Crisis Line numbers: 02-8893-7603 / 0919-056-0709 / 0917-800-1123 / 0922-893-8944

Other ways to reach Crisis Line:
Website: www.in-touch.org
Crisis Line via chat: fb.com/intouchcrisisline
Crisis Line via email: responders@in-touch.org

Please be reminded that the In Touch office does not run 24/7.

Office hours: Mon - Fri, 9 AM - 5 PM (except holidays)
Website: www.in-touch.org
Head office number: (+63 2) 8893-1893
Email address: intouch@in-touch.org
Office address: 48 McKinley Road, Forbes Park, Makati City

For counseling appointment requests
*Call: (+63 2) 8893-1893 / 0917-863-1136 / 0998-841-0053
Visit: www.in-touch.org/booking-form

For other inquiries or requests
Visit: www.in-touch.org/contact-us

Social Media accounts
Facebook: fb.com/intouchcommunityservices
Twitter: twitter.com/crisis_line_ph
Instagram: www.instagram.com/itcs_ph