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Impact Care - Complaints Portal

Impact Care Solutions

Complaints & Concerns Portal

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Privacy statement
Impact Care Solutions collects the information you provide in this form, including any supporting documents, to assess, investigate, manage and respond to complaints or allegations. Providing your name and contact details is optional, but anonymous reports may limit our ability to investigate or contact you.
The information you provide may include personal information and, in some cases, sensitive information. It will only be accessed by authorised personnel and may be disclosed where reasonably necessary for complaint handling, safeguarding, legal compliance, or where otherwise required or authorised by law.
We will store information in our internal systems and handle it in accordance with our privacy obligations and privacy policy. You may request access to personal information we hold about you, or contact us with privacy questions, using the contact details in our privacy policy.
If you cannot use this form, or need help making a complaint, contact hr@impactcare.org.au. If your concern is urgent and involves immediate risk to safety, contact emergency services on 000.

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