Technical Assistance Center

Where to turn for help with your course

Please follow the flowchart below to determine the best location for assistance with your issue.

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Please visit Frequently Asked Questions for Moodle  where many issues can be easily resolved.  Additional Trouble Shooting documentation is provided on this site. If unable to resolve your issue, you can access the system via your MyIU portal dashboard until the tile Support Center using your MyIU credentials or by calling 1-484-323-3282.   

Support Options:

1. Call Support Services: 

• • • Call 484-323-3282 (extension 3282 on campus)

    • Technicians are available 8am to 10pm Monday to Friday with on-call messaging service during overnight/weekend hours. Response to your inquiry will be handled on the next business day.  

    • If a Support Representative is unable to quickly resolve your issue on a call or chat, they will further assist by creating a case for you including all efforts they have made thus far to resolve the issue.  

2. Support Center and submit a Ticket:

• If a student encounters an issue with their course on Moodle, they should first alert their instructor.

• If they are unable to assist, a ticket should be submitted to the Support Center

3. Visit the Help Desk on campus:

• To visit the help desk, visit the Office of Technology Services in Good Council T2.

• Walk-In Hours 

  • • Monday-Thursday 8:00am to 7:00pm 

    • Friday:  8:00am to 4:00pm

• Technicians are on-call Monday-Friday 7pm to 10:00pm and over the weekend for classroom in-progress or critical work stoppage only. If you need on-site assistance at that time, please call 484-323-3282 and leave a message and someone will return your call.

Helpful Hint: 

Users are encouraged to add the IU Support Center phone number 484-323-3282 to your cell phone so you can contact them in the event you are not able to access MyIU.