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What you will need for Remote Access.
What you will need for Remote Access.
To access your I.U. desktop computer from home using your personal computer all users will need the following:
The proper authorization allowing access.
The necessary information from their desktop computer.
The correct configuration of the remote access web app.
Their IU desktop computer powered on.
Please follow the steps below to begin the process of adding Remote Access.
Please follow the steps below to begin the process of adding Remote Access.
1. Authorization
1. Authorization
Users should confirm with the Office of Technology Services (OTS) that they have been granted permission to use the remote access system and are assigned to the proper users group. To confirm that you have the proper access, submit a support ticket by calling 866-767-9460 and letting the support personnel know you need "remote access to your desktop computer".
2. Starting with your IU desktop computer
2. Starting with your IU desktop computer
To use the remote access system, you will need to know your desktop computer's name. To find the name, right click on the "Start" button in the lower left hand corner.
In the drop down menu that opens select, "System".
2. System window
2. System window
In the window that opens, Look for "Device name" in the "Device specifications" area. The light gray text is your desktops name.
You should save this information since you will need it later when setting up the remote access app on your home computer.
3. Setting up your home computer
3. Setting up your home computer
On your home computer begin by opening up a web browser then follow the steps outlined below:
Go to the secure site https://remote.immaculata.edu
Next, enter your Immaculata user ID and password in the log in window
Click Login
4. Portal window
4. Portal window
In the window that opens, click the "+New Bookmark".
5. Set up the bookmark
5. Set up the bookmark
In the bookmark that opens, you will need to do the following:
Be sure that RDP is selected
Add a Name (example My Immaculata Desktop)
Add the Host: This is the computer name you copied from your Immaculata desktop.
A description is optional
6. Bookmark security settings
6. Bookmark security settings
The bookmark comes with a default security setting that our systems do not use. In order for remote access to work you must change this setting.
Click on the toggle arrow next to Security and select "Allow the server to choose the type of security".
Click the "Save" button.
Once saved, you will return to the portal window.
7. Logging in remotely
7. Logging in remotely
Once back in the portal window, your named bookmark will appear. Double click on the bookmark to make the connection to the desktop. Creating a bookmark is only needed the first time a user logs in.
In the future going to the https://remote.immaculata.edu website will bring you to this screen.
7. Verification of connection
7. Verification of connection
Once the remote access connection is verified, the standard "Immaculata University Tech Policy" window will appear in your browser. Seeing this screen confirms that you have successfully connected to your desktop computer.
NOTE: If you follow this process and do not get this screen, there is a chance that your computer is not powered on. Contact security and ask if they are able to turn the machine on for you.
Security phone number:
For all other technology-related questions, please submit a service ticket.
For all other technology-related questions, please submit a service ticket.
Submit a Ticket: Create A Service Ticket
Phone: 866-767-9460
On Campus Technology Services Location: Gabriele Library - Circulation Desk (Monday - Thursday 8 am to 8 pm, Friday 8 am to 5pm).
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