Metric 4.4.2

4.4.2: There are established systems and procedures for maintaining and utilizing physical, academic and support facilities - laboratory, library, sports complex, computers, classrooms etc.

The university has established systems and procedures for maintaining all infrastructure for overseeing maintenance work related to buildings, classrooms, laboratories, hostels, utilities etc. Uninterrupted power supply and maintenance of electrical assets, power distribution systems are undertaken as per their maintenance schedules/ guidelines provided by equipment suppliers. The complaint form for registering civil and electrical issues is placed on the website and can be

submitted to the PWD Department.

IT Services Division performs maintenance of IT infrastructure like servers, computers, printers, UPS, LCD projectors by IT Services Division. They ensure timely maintenance of all IT hardware and preventive maintenance of all devices every 03 months. They also confirm the availability of all three service engineers and make sure that complaints will be attended by the team within time.

Every complaint submitted through a complaint form as per format is attended in a maximum of 02 hours duration. Payment of AMC to be made only after satisfactory service. Major problems are rectified/ repaired within 04 days of time by the vendor agency and AMC service renewal / tender is put up timely without break in AMC service. Physical verification of all IT hardware is done timely & once in a year. Records of every year verification and list of items to be condemned is put for approval so that unused / out of life items are condemned timely as per rule.

All maintenance systems, respective procedures, and performance measurements are implemented, reviewed, and managed through well documented and ISO90001 certified Quality Manual of the University.