Our Mission

We’re committed to providing the highest quality of commercial cleaning available by exceeding the expectations of our clients. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive.

We place value on the human aspect of our brand, and we base our success on our ability to see our clients, not as numbers, prospects, or jobs, but as people.

• Best Practice: We’re happy to be judged on our performance so we can maintain the highest level of accreditation certification. Our goal is to lead by example and maintain the best practices and highest standards in the market.

• Support: We believe real time reporting is a fundamental requirement when it comes to servicing our client’s needs. Because of this, it’s important to ensure we are aware of real time site activity. All site audits and communications are run through our system and uploaded into the database to allow both cleaning operatives, clients, and Idaman Urus Services support staff to review and monitor the quality and safety experienced on site in real time.

• Operational Excellence: We understand the challenges to maintain consistent quality in dynamic environments. Therefore, we have developed an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and always provide peace of mind.

• Protect: Idaman Urus Services policy promotes a zero harm and injury free work environment. This policy is applied at contract level through trained cleaning operatives. Our belief is that your employees, patients, clients, students, and other visitors all deserve a clean and safe environment to operate within.