Wait time Rate: A wait time rate is billed per 30-minute increments and could be charged in addition to other rates. This rate is higher outside of normal business hours.
Surcharge Rate: A surcharge rate per mile may apply for pick-up and drop-off addresses over 20 miles from the dispatch location.
Cancellation Policy: We require at least a 24 hour advance notice for any trip cancellations. A cancellation fee may be assessed for any cancellations less than 24 hours in advance.
Late Show/No Show: Our drivers will wait for 15 minutes from the scheduled pickup time. If the customer is over 15 minutes late and/or cannot be contacted via phone or physical address, a cancellation fee may be assessed.