FAQ

Our approach is deeply rooted in understanding the unique needs of nonprofits and small businesses. We bring over 20 years of experience in Executive Leadership, nonprofit consulting, and grant writing, with a proven track record of securing significant funding and developing strategic initiatives that drive impact. Our services are personalized, and we take pride in our commitment to integrity, transparency, and professionalism. We work closely with our clients to ensure that our solutions are not just effective but also aligned with their mission and goals.

We believe in full transparency. All fees and costs associated with our services are clearly outlined in our initial proposal. We do not have any hidden fees or unexpected charges. If there are any potential additional costs due to changes in project scope or specific client requests, these will be communicated and agreed upon before proceeding.

Yes, we offer discounts for long-term contracts and for nonprofits. We understand the financial constraints that many nonprofits face, and we are committed to providing affordable services that help them achieve their mission. Discounts are discussed during the proposal stage and are tailored to each client’s needs and project scope.

Extra services include anything outside the scope of the initial agreement. Examples might include additional grant proposals beyond what was originally agreed upon, extensive revisions, or additional consulting hours. Any extra services will be clearly communicated, and you will have the option to approve or decline them.

The timeline for project completion varies based on the complexity and scope of the project. On average, strategic planning projects take 4-6 weeks, grant proposals can take 2-4 weeks, and fundraising event planning may take 3-6 months. We will provide a more detailed timeline once we have a full understanding of your project needs.

We understand that projects can evolve, and challenges can arise. If there are changes in scope, we will assess the impact on the timeline and budget and discuss these with you before proceeding. We approach unexpected challenges with flexibility and a solutions-oriented mindset, always keeping your goals at the forefront.

Once you reach out, we'll schedule an initial consultation to discuss your needs, goals, and the specific challenges you're facing. During this conversation, we'll gather information about your organization, the project scope, and any particular outcomes you're aiming to achieve. After the consultation, we'll prepare a customized proposal outlining our recommended approach, services, timeline, and pricing. You'll have the opportunity to review the proposal, ask any questions, and suggest adjustments before we move forward. Once everything is agreed upon, we'll formalize the agreement and begin the project, keeping you informed every step of the way.

Communication is key to a successful project. We will communicate via email, phone, and video conferencing, depending on your preference. A regular communication schedule will be established, including weekly or bi-weekly check-ins, depending on the project's needs.

Deadlines are set collaboratively at the start of the project, with clear milestones agreed upon by both parties. We use project management tools to track progress and ensure all deadlines are met. Regular check-ins will be scheduled to discuss progress and address any concerns. We maintain strict adherence to the agreed-upon timeline by using project management software, regular progress meetings, and proactive communication. Any potential delays are communicated immediately, along with proposed solutions to keep the project on track.

We keep track of the hours worked on your project using detailed time-tracking software. You will receive regular reports outlining the hours spent on each task, ensuring complete transparency. These reports will be shared with you weekly or bi-weekly, depending on the project's duration, so you can stay informed about how time is being allocated. If you ever have any questions or concerns about the hours logged, we’re always available to discuss and clarify.

We encourage feedback at every stage of the project. Revisions are part of the process, and we are committed to making adjustments until you are satisfied. We will outline the number of revisions included in the scope during the initial agreement. Any additional revisions beyond this scope will be discussed and agreed upon before proceeding.

We take data security and confidentiality very seriously. All business and customer information you provide is stored securely and handled with the utmost care. We implement strong encryption and secure storage solutions to protect sensitive data. Additionally, we adhere to strict privacy policies and confidentiality agreements, ensuring that your business and customer details are never shared or used without your explicit permission. If required, we are happy to sign non-disclosure agreements (NDAs) to provide you with added peace of mind.

I.AM Group offers flexible billing options, including automatic payments to make the process seamless for our clients. Billing can be structured on an hourly basis, a project-based flat fee, or through a monthly retainer, depending on the scope of work and your preference.

• Hourly Billing: We can set up automatic billing based on the hours worked, with payments automatically withdrawn at regular intervals.

• Project-Based Billing: For project-based work, we typically require an upfront deposit, with the remaining balance automatically withdrawn upon project completion or at predetermined milestones.

• Monthly Retainer: For ongoing services, we offer a retainer option where the agreed-upon amount is automatically withdrawn on a monthly basis.

Invoices are sent electronically, notifying you of the amount that will be or has been automatically withdrawn. This system ensures convenience, reduces administrative tasks, and allows you to focus on your core business activities without worrying about manual payments.

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