When you move school the system will automatically create a new Hwb account for you and assign you a new email address. This can take up to two weeks to happen, the new HT will need to check with the school HWB champion to see if the new account has been made.
The HT now has to decide if they want to merge their old account with their new account or carry on with a clean slate in the new account. If the HT decides to merge, this can be done as a request to HWB following this protocol .
If a member of staff has moved from one organisation to another and already has an existing Hwb account which they would like to retain, please send an e-mail request to hwb@gov.wales.
The Hwb Service Desk will obtain written authorisation from the user’s previous organisation before processing a request.
When you move accounts The must make sure that you have no data belonging to your previous school which includes personal data of staff or pupils (Names, DOB etc). All such data should be moved to a cloud space owned by the school (Sharepoint). Any emails that are connected to the previous school should be forwarded to the incoming HT and then deleted from the outgoing HT account.
If you start a clean slate in your new account, the old emails and OneDrive data will be deleted when your old account expires. If you are an acting HT on secondment it would be best to start a clean slate in your new account and leave your old account where it is (It will not be deleted)
We do find that HTs use their email as a document library instead of saving things to their cloud/desktop!!
The outgoing HT should have passed ownership of any Microsoft Teams etc that the school uses,to the (DH,AH ).. The new owner can then remove the outgoing HT from the team and add the incoming HT
Once in post the HT will need ensure that the following procedures are initiated by contacting the appropriate person.
Update CCC mailing list item for the school and add to Schools Primary Heads or Schools Secondary Heads mailing list – email to IJames@carmarthenshire.gov.uk
Update Sharepoint if used by school, take out of previous school and add to new school (Freshservice)
Add and Remove from appropriate Fy Ysgol Folders in CCC Sharepoint (Freshservice)
Add to HT group in CCC Sharepoint (Freshservice)
Create citrix account if needed (IT Helpdesk)
Ensure Citrix shortcuts on desktop (IT Helpdesk)
Update School Closures Website with new HT as user - needs Citrix user name (Freshservice)
Create TC account if out of County (Freshservice)
Update TC permissions to HT at new school (Freshservice)
Add to ECS School Leaders Team in HWB email to adeledavies@carmarthenshire.gov.uk
Get familiar with PORTH the information portal for schools
Covid Reporting Requirements
Exclusions Reporting
Reporting Accidents (Citrix)
Reporting Racist incidents
Online abuse – facebook issues etc
Evolve – system for trips –
Risk Assessments
DBS policy and checks
Register Marking – update and TC induction – legal position (Rhona) Link Sharepoint DOC
New HTs check who is NQT mentor at school. Have they done the training
Complaints Policy/Process – It’s accessibility
Link Photocopier at new or additional schools (IT Helpdesk)
Name and contact details for
Education Support Adviser
Educational Psychologist
HR officer
Rhona/Caryl contact
Delta out of hours ,
IT Helpdesk,
Chair of Governors
Safeguarding Governor,
Any companies that answer alarms, keyholders – who and how many
Catering manager,
Cleaning Manager,
Transport link if needed
Data Breach – 01267 246444
Fire Drill protocol – code for alarm and turning on and off
Caretaker – heating/water controls in an emergency Who to contact
Adam Butler – Health & Safety