Volunteer handbook

Our Volunteer Handbook is here to explain the things you need to know about volunteering with us. We hope you find it helpful. If you would like more detailed information on any of the subjects covered, please don’t hesitate to speak to your Volunteer Support Person in the first instance, or Lara, our Community Engagement Manager and they will be more than happy to help you.

What's covered?

All this and more: Accident reporting; Additional Support Needs; Behaviour; Bereavement; Boundaries; Bullying; Complaints; Confidentiality; Co-operation and Communication; Criminal convictions; Customer Charter; Data Protection; Drugs, alcohol and smoking; Environmental Policy; Equality and Diversity; Expenses; Harassment; Health and Safety; Incident Recording; Insurance; Intellectual Property; Investing in Volunteers; Leaving your volunteering; Lone Working; Media Policy; Misconduct; Mobile Phone use for personal calls; Personal Hygiene; Personal safety and Emergency Contact cards; Policy and Campaigns; Political Impartiality; Privacy Policy; Problem Solving; Protection of Vulnerable Groups Children and Young People; Reliability and timekeeping; Reformed Offenders; Social Media; Staying Informed; Trustees; Use of Equipment; Wellness Action Plan (WAP).