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ICT Service Desk
ICT Service Desk
The ICT Service Desk accepts all IT related questions, requests for service or incidents for all computer related Hardware and Software within the Division.
Service is currently provided for:
- All Staff and Students
- All Desktop and Laptop computers that are owned by the Division
- All Mobile Labs in the Division
- All Chromebooks in the Division
- All things GOOGLE
- All mobile devices owned by the Division (Cell phone and Smartphones)
- All Tablets owned by the Division
- All Software related questions/issues
- All Computer moves within the Division
- All requests for new computer hardware or software
- All Account related questions/issues
- All PowerSchool related questions/concerns
Although for some issues you may be directed back to the software vendor for resolution, you are welcome to engage the Service Desk for advice.
The ICT Service Desk can be contacted by emailing servicedesk@hsd.ca.
Known Issues
Known Issues
Known Issues do not need to be reported to the Service Desk via a ticket. They have already been logged and we are working towards a resolution. You may also check the Network Status page at the top right for any network issues/outages.
Teacher Laptops
Teacher Laptops
ICT Services is aware of several issues currently being experienced with the Teacher Laptops. These include:
- Beeping when closing the lid - Work around would be to force the laptop to sleep (FN + F1 keys) then close the lid
- Fixed audio level when laptops connected to the Dock
- Sharing to three screens does not produce the best image
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