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Compliance at HOPE
Compliance at HOPE
Compliance at HOPE ensures our organization complies with its outside regulatory and legal requirements as well as internal policies and bylaws. In addition, work with students, parent community, school leaders, and staff to identify and manage regulatory risk, create and coordinate proper reporting channels for compliance issues and develop organization compliance communications.
In addition to ensuring our organization complies with its outside regulatory and legal requirements as well as internal policies and bylaws, HOPE will collaborate as a partner and facilitate a better organizational understanding of complex regulatory standards.
In short, Compliance at HOPE builds solutions through problem-solving and helps drive strategy with integrity and ethical decision-making.
Compliance is different than complaint escalation. If we ever work together in a compliance capacity, it is because all of the appropriate Communications Pathways have been exhausted and there is a policy or procedure that is being incorrectly applied.
Our Commitment
Our Commitment
Compliance at HOPE is committed to providing our students, parent community, school leaders, and staff with an equitable resource to build solutions and drive strategy.
The Compliance Process
The Compliance Process
Once all avenues outlined in the HOPE Communications Pathways have been exhausted and you still believe that your issues has not been resolved, the following process will be initiated upon receipt of the grievance.
Step 1
File a formal grievance or complaint with the supervisor or directly with the CEO or designee. Note: If with a supervisor, he/she will escalate to the CEO or designee.
Step 2
Submit an email:
Please include your complete mailing address and daytime telephone number so we may contact you for clarification. In addition, be sure to state the specific action you are requesting and include the following:
The details as to what occurred to better inform us of what happened.
Who you have contacted to try and resolve the issue (example: name of the person in the organization, name of supervisor, etc.) c. Copies of any documentation pertaining to the complaint.
Or mail a written statement to:
HOPE Online Learning Academy Co-Op
Attn: CEO or designee.
9780 Pyramid Ct
Englewood CO 80112
Step 3
Upon receipt of the complaint or grievance, the CEO or designee will acknowledge receipt and notify Board Chair within 48 hours.
Step 4
The CEO or designee. will request additional information if required prior to requesting written statements from all involved.
Step 5
The CEO or designee will conduct necessary interviews and re-examine all documents pertaining to the complaint or grievance.
Step 6
Compliance summary will be forwarded to the Board Chair.
Step 7
Resolution: Work with the CEO or designee on possible resolutions.
Examples:
Restorative conversation
Explanation to the complainant that no violation occurred
Corrective action- recommendations for a more harmonious work environment.
Termination if the investigation reveals extreme situations such as child abuse.
Step 8
Check-in a few days later and a few weeks later to monitor resolution from the CEO or designee and.
Step 9
Closure report submitted to CEO and Board Chair.
Closure report submitted to CEO and Board Chair.
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