To receive payment, please make sure you connect your banking details to your account.  Once an attendee books a ticket to your event, you payment will arrive to your account within 1-4 business days.

** Please note that from time to time, Stripe may ask for further verifications from you to ensure the utmost security.  Therefore we ask that if you do receive any notification from Stripe that you ensure to respond in a timely manner so as to not delay any payment transfers. Reasons for which they may reach out may include, but not limited to:

1. Processing volume: for example, requirements might become mandatory after $1,500 USD in charges

2. Time: Some information might be required 30 days after an account is created

3. Risk Assessment: Stripe dynamically determines risk profiles, which can change an account's requirements

More details about Hoopla Payout and Service Fees can be found here

Your Event can be updated at anytime.  Whether its just the details of an updated video, you can do it all through your profile page.

1. Head over to your profile page.  By default this will show you the page with your Experiences

2. Tap on the image of your Event and then select the "3 dots" icon to "edit your experience

3. The first page will allow you to update Event details.  When finished, select "next"

4. On the second page, you can update the video by tapping the image of the video.  You can either choose a new video or film a new one through Hoopla

5. If you wish to update the video, select the new video you wish to use.  After previewing the video, select "Choose".  After editting and formatting your video, use the "arrow" button to compile the video all together.

6. When you're done with all of your Experience edits, select "Publish" 

• Videos on Hoopla can be anywhere from 3 - 90 seconds

• Have Fun, be creative, express yourself.  Just because videos are max 90 seconds, doesn't mean your video has to be that long

• You can use videos you've already created or film one through the app

• Stitch multiple videos to give users a mashup of the Experience you are providing

• Talk about who you are, what the Experience is about, what makes you excited about it, What they can expect and why they should be excited

• Lighting, Lighting Lighting.  Be wary of shadow and direction of the Sun

• Have fun!

Sometimes things come up and you must cancel last minute.  We totally understand.  However, some experiences require the creator to invest in materials before the experience.  

If you would like to dispute a charge, please reach out to our support team at support@hoopla.com and they will help setup a time to review your claim.

Hoopla's Refund and Cancellation Policy

Credit Cards can be updated in your Account Settings.  

1. Just head over to your profile page and use the "3 dots" icon at the top of the page to open up your Account Settings

2. Select Payment Details and go to yout Payment Methods section