Whether working in the office or at home, we expect all of our employees to be honest, respectful and follow company policy at all times.
Whilst we trade as Homebox, our company in regsitered under the name Billing Better Ltd.
Office address:
Homebox (Billing Better Ltd)
Unit 9
9 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ
Registered address
152 - 160 City Road
Kemp House
London
EC1V 2NX
VAT Number
GB294821768
Company number
10444812
Phone number
0208 106 1894
We also have an office in Warsaw, POLAND
Jump to the dedicated page: here
The Wifi code at Magellan Terrace is: Billingbetter!1234!
Pay day for employees is on the 25th of each calendar month. If this falls on a Saturday or Sunday, or on a public holiday, you will be paid on the previous working day.
To view your payslip, go to HiBOB and select docs from the left hand menu. The password is the last four digits of your National Insurance number (including the letter - which should be in CAPS).
Contractors should submit invoices no later than 5 working dates before due date to: finance@homebox.co.uk.
An example invoice can be found here.
Requests for time off are managed through HiBob, and then authorised by your line-manager.
You can find out more about your allowance here, or read our policy here.
NB: Please be aware that during your probationary period, your holiday balance will only show what has accrued to date (equates to 2.08 days per month as FTE) but you can still book annual leave in advance.
Please see below the Magellan Terrace parking plan.
Please make sure you only park in the red spaces.
The right hand side end couple of spaces closest to the road (108/107), please leave for the C-Suite.
The space directly in front of door 9/10, please leave empty for visitors.
New signage will be coming for the parking spots in due course, however please refer to this plan for now.
Any issues or complaints(!) - please direct them to Claire Wilkinson, Office Manager.
Keeping the office space clean and tidy is all our responsibility.
In each kitchen we have provided: tea, coffee, sugar and squash, there are also anti-bac wipes and washing up sponges.
In the top kitchen this is where the main crockery is kept, there is a coffee machine, glasses, mugs, cutlery and some plates and bowls, please use this kitchen for cooking hot food.
Kitchen Rules
If you use anything that is provided by the office or that you have brought in, please make sure to wash it up at the end of the day, everyday.
If you put anything in the dishwasher, make sure if it’s full you turn it on and unload it every now and again so we all take it in turns.
If you have a takeaway, please put the packaging in the bin and wipe the sides.
If you see the bin is full, please change it, there are bin liners in each kitchen.
Please try to keep food prep to the upstairs kitchen and drinks only to the other two kitchens.
There are anti-bac wipes and dish-matic sponges in each kitchen, so please use them!
Fire Meeting Point: Outside Unit 3, Magellan Terrace opposite the building marked in red on the map. In case of a fire:
Do not take risks.
Do not stop to collect personal belongings.
Do not re-enter the building unless authorised to do so by a designated fire warden.
Aleways exit via the nearest escape route.
Fire Alarm Testing: The communal stairwell fire alarms (means of escape route) are usually tested on Wednesdays between 10am-12pm although there may be the occasional test on a Thursday.
The internal office units are tested weekly.
Fire Marshals: Will Hyde & Anne Bose
First Aiders: Sophie Clevett & Will Hyde
Location of first aid kit: Top kitchen cupboard.
We are committed to ensuring the health and safety of staff and anyone affected by our business activities, and to providing a safe and suitable environment for all those attending our premises.
1.2 The purpose of this policy is to set out our arrangements in relation to:
(a) assessment and control of health and safety risks arising fromwork activities;
(b) preventing accidents and work-related ill health;
(c) consultation with employees on matters affecting their health and safety;
(d) provision and maintenance of a safe workplace and equipment;
(e) information, instruction, training and supervision in safe working methods and procedures;
(f) emergency procedures in cases of fire or other major incident.
1.3 This policy does not form part of any contract of employment or other contract to provide services and we may amend it at any time.
2. Who does this policy apply to?
2.1 This policy applies to all employees, officers, consultants, self-employed contractors, casual workers, agency workers, volunteers and interns. It also applies to anyone visiting our premises or using our vehicles.
3. Who is responsible for this policy?
3.1 The management has overall responsibility for the effective operation of this policy. The management has delegated responsibility for overseeing its implementation to the Health and Safety Manager. Suggestions for changes to this policy should be reported to the Health and Safety Manager. The post of Health and Safety Manager is held by Will Hyde, and they can be contacted at 07960465351 will@homebox.co.uk.
3.2 Any questions you may have about the day-to-day application of this policy should be referred to your manager in the first instance.
3.3 This policy is usually reviewed annually by the Health and Safety Manager.
4. Your responsibilities
4.1 All staff share responsibility for achieving safe working conditions. You must take care of your own health and safety and that of others, observe applicable safety rules and follow instructions for the safe use of equipment.
4.2 You should report any health and safety concerns immediately to your line manager or the Health and Safety Manager.
4.3 You must co-operate with managers on health and safety matters, including the investigation of any incident.
4.4 Failure to comply with this policy may be treated as misconduct and dealt with under our disciplinary procedure.
5. Information and consultation
5.1 We will inform and consult directly with all staff or the elected workplace safety representatives regarding health and safety matters.
5.2 We will ensure any health and safety representatives receive the appropriate training to carry out their functions effectively.
5.3 The Health and Safety Manager is responsible for informing and consulting employees about health and safety matters.
6. Training
6.1 We will ensure that you are given adequate training and supervision to perform your work competently and safely.
6.2 Staff will be given a health and safety induction and provided with appropriate safety training. This may include manual handling, control of substances hazardous to health (COSHH), working at height, asbestos awareness, gas safety, electrical safety and the use of personal protective equipment (PPE).
7. Equipment
7.1 You must use equipment in accordance with any instructions given to you. Any equipment fault or damage must immediately be reported to your line manager or Health and Safety Manager.
7.2 No member of staff should attempt to repair equipment unless trained to do so.
7.3 The Health and Safety Manager is responsible for ensuring equipment safety and maintenance.
8. Accidents and first aid
8.1 Details of first aid facilities and the names of trained first aiders are displayed on the notice boards or around the premises
8.2 All accidents and injuries at work, however minor, should be reported to the Health and Safety Manager and recorded in the Accident Book.
8.3 The Health and Safety Manager is responsible for investigating any injuries or work-related diseases, ensuring that accident records are kept, and for submitting reports to the relevant authorities if required under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (SI 2013/1471) (RIDDOR).
9. National health alerts
9.1 In the event of an epidemic or pandemic alert we will organise our business operations and provide advice on steps to be taken by staff, in accordance with official guidance, to reduce the risk of infection at work as far as possible. Any questions should be referred to your line manager.
9.2 It is important for the health and safety of all our staff that you comply with instructions issued in these circumstances.
10. Fire safety
10.1 All staff should familiarise themselves with the fire safety instructions, which are displayed on notice boards and near fire exits in the workplace.
10.2 If you hear a fire alarm, leave the building immediately by the nearest fire exit and go to the fire assembly point shown on the fire safety notices. Do not stop to collect belongings or use any lifts. Fire wardens will assist in the evacuation of the building and you must follow their instructions. Do not re-enter the building until told to do so.
10.3 If you discover a fire do not attempt to tackle it unless it is safe and you have been trained or feel competent to do so. You should operate the nearest fire alarm and, if you have sufficient time, call reception and report the location of the fire.
10.4 Nominated individuals will be trained in the correct use of fire extinguishers.
10.5 You should notify your line manager if there is anything (for example, impaired mobility) that might impede your evacuation in the event of a fire. A personal evacuation plan will be drawn up and brought to the attention of the relevant fire wardens and colleagues working in your vicinity.
10.6 Fire drills will be held at least every 12 months and must be taken seriously.
10.7 The Health and Safety Manager is responsible for ensuring fire risk assessments are undertaken and implemented and for ensuring regular checks of fire extinguishers, fire alarms, escape routes, and emergency lighting.
11. Risk assessments and measures to control risk
11.1 We carry out general workplace risk assessments periodically. The purpose is to assess the risks to health and safety of employees, visitors and other third parties as a result of our activities, and to identify any measures that need to be taken to control those risks.
11.2 Measures will be taken to avoid or reduce the need to lift or carry items which could cause injury (manual handling) and to provide training on manual handling as necessary.
11.3 The use of hazardous substances at work will be avoided wherever possible and less hazardous alternatives will be used where available. Training on the control of substances hazardous to health (COSHH) will be provided as necessary.
11.4 Personal protective equipment (PPE) is provided where there are risks that cannot be adequately controlled by other means.
11.5 The Health and Safety Manager is responsible for workplace risk assessments and any measures to control risks.
12. Computers and display screen equipment
12.1 If you use a computer screen or other display screen equipment (DSE) habitually as a significant part of your work:
(a) You should try to organise your activity so that you take frequent short breaks from looking at the screen.
(b) You are entitled to a workstation assessment.
(c) You are entitled to an eyesight test by an optician at our expense.
12.2 You should contact your line manager to request a workstation assessment or an eye test. Eye tests should be repeated at regular intervals as advised by the optician, usually every two years. However, if you develop eye problems which may be caused by DSE work (such as headaches, eyestrain, or difficulty focusing) you can request a further eye test at any time.
12.3 We will not normally pay for glasses or contact lenses, unless your vision cannot be corrected by normal glasses or contact lenses and you need special glasses designed for the display screen distance. In such cases we will pay the cost of basic corrective appliances only.
12.4 Further information on the use of DSE can also be obtained from your line manager or Health and Safety Manager.