Hallsville ISD Technology Support

If you're having problems logging in to Google services or need technical assistance with any HISD technology resource, please send an email to support@hisd.com or text us at ‪(903) 660-5262‬. If you're an HISD staff member and need assistance or repair with any HISD technology related resource, please visit the HISD Technology Work Order Request Form (login required) and start a work order. We'll get back to you as soon as is humanly possible.

Hallsville ISD Request for Technology Resources

Hallsville ISD is dedicated to helping our students stay engaged and connected to learning resources during the COVID-19 crisis. If you are in need of at-home educational resources such as Chromebooks and mobile hotspots, please complete the Hallsville ISD Request for Technology Resources form.

Used or Refurbished Devices

If you're just looking for a cheap Chromebook to get through the year, you might take a look at deals on used or refurbished devices. For example, here's a link for cheap Chromebook (under $150) on eBay. Please note that these devices may not have the latest version of ChromeOS and may not qualify for extended Google support but hey, it's good for the environment and your bank account.

What's My HISD Google Username and Password?

The format for HISD student Google accounts is firstname.middleinitial.lastname@student.hisd.com and their passwords are their three initials plus their student ID number.  For example, a student named "Bobby The Bobcat" with a student ID of "12345" would have the username / email address "bobby.t.bobcat@student.hisd.com" and their password would be "btb12345".  If your student does not have a middle name, just use the letter "x" for the middle initial.

If you need the student password reset contact support@hisd.com. Be sure to include the student's first and last name, date of birth, campus and grade.

How Do I Find My Student ID and Google Username?

To get a student ID number, login to Skyward Family Access at https://fa.hisd.com. Once logged in, click the "Student Info" tab to the left (if you're on a mobile device, tap the blue "+" button first). The student ID will be listed as "Other ID" on the info page. The student HISD email address will be near the top. 

What's a Google Classroom Guardian?

As part of our Google Classroom integration services, we automatically send an email to parents inviting them to join the Google Classroom Guardian program. Due to privacy laws, guardians can't directly access or log into Classroom, nor can they view their student's assignments. Guardians receive weekly email summaries on their student's missing work, upcoming assignments and class activities. If you have a personal Google account you can adjust email summaries and update frequency. If you need to change or verify the email address used for your Guardian invitation, please visit the Skyward Family Access portal https://fa.hisd.com and update your information. To learn more about the Google Classroom Guardian program please see Google Classroom Help for Guardians.

Can I Use My Phone with Google Classroom?

The Google Classroom App can be installed on most phones and tablets. Click here for the app on the App Store (Apple/iOS devices) and here for Google Play (Android Devices). Once the app has been downloaded to a phone or tablet, students login with their HISD Google email and password. If you're getting errors while trying to login to Google Classroom, your device may also require you to install the Google Device Policy app. Phones with smaller screens may have problems with some assignments. We highly recommend using a desktop or laptop if available.

Google Classroom can also be opened on Xbox and Playstation. There isn’t an app that the students can add to their consoles, instead, they are going to have to use the built-in browsers that come on the two devices. On Xbox, it is Microsoft Edge. On Playstation, it is the “www” browser. Your students will probably know how to find the browsers on their consoles, but if not, each one has a search function they can access on the home screen.

Once the browser has been opened:

  • Type in classroom.google.com in the URL bar.

  • A prompt for a Google account will appear.

  • Type in your HISD Google email and password

  • The Classroom home screen will open up.

If you have a keyboard they can plug in, they will have a much easier time of navigation. Otherwise, they will have to use their controllers to click on the classroom tiles, open up assignments and type. It's not an optimal solution but it works.

Looking for more info on using personal devices in the classroom and at home? Check out our Bring You Own Device (BYOD) guide for suggestions.

How to Turn Your Phone into a Wi-Fi Hotspot

Many cellular service providers are offering free or reduced pricing for mobile hotspot capabilities. To configure your current phone of mobile device for internet connection sharing (mobile hotspot), refer to the following guides:

Note: check with your cellular service provider before enabling tethering features!


Service Provider Resources

Many internet service providers in our area are offering free or reduced pricing for services and tethering, along with hardship forgivness to locally connected and service plan customers.

  • Keep Americans Connected: In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative.

  • Fidelity Communications announced additional relief measures to support families in need during the coronavirus (COVID-19) crisis. A 15 Mbps internet plan for $10 per month is available for the next 60 days to help low income families and those most impacted from coronavirus challenges, such as seniors and college students. No documentation will be required to sign up for this plan.

  • AT&T is offering two months of free service to new Access customers. $5/mo or $10/mo thereafter, depending on your speed. AT&T is also offering discounts for tethering your current phone of mobile device. See https://www.att.com/shop/wireless/tethering.html for more information.

  • Sprint is providing Unlimited data for 60 days to customers with metered data plans (effective 3/18), giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18) and waiving per-minute toll charges for international long-distance calls from the U.S. to CDC- defined Level 3 countries (effective 3/17).


What's Up With My Internet Connection?

If you think your internet connection is running slow and you're experiencing lag or stutter when you're logged-on to Google Classroom or in a Google Meet session, you can use the Hallsville ISD Technology HTML5 Speedtest to help troubleshoot the issue. If your download speed is less than 2 Mbps, you've got a problem.

Here's a few tips to help speed things up a bit.

  • Reset your router and DSL/cable modem. It doesn't hurt (and usually helps) if you'll periodically reboot all routers, modems and switches on your home network.

  • Try to minimize the number of devices using your internet connection. Turn off any unneeded devices, especially streaming and gaming appliances.

  • If you're using a mobile hotspot or tethering your phone, try moving to different location in your house, often near a window. Sometimes moving the phone or hotspot just a few feet can make a difference.

  • If you have cable Internet and you have coaxial cable splitters on the line going to your cable modem, these could be degrading your signal strength. A large number of splitters or poor quality splitters can cause a problem too.

If you’ve run through all these troubleshooting steps and can’t resolve the issue, it may be your Internet service provider’s problem. There may be a problem with the line running from your house to your ISP, or with some other equipment they have. In this case, you should call your Internet service provider and report the problem.