This is our 101 on AI (Artificial Intelligence), covering the what, why, when, who, and how.
So you can start using it for both personal and business purposes.
These 10 slides served as the visual foundation for the Google & AI for Business – Train the Trainers workshop, framing the key topics covered during the two-hour interactive session. Designed to introduce AI concepts in a simple, relatable way, the presentation walks through core questions like “Why use AI?”, “How does it work?”, and “How can it be used for business?” It introduces ChatGPT as a practical tool, positions AI as a smart assistant, and sets the stage for hands-on practice with real-world roles like nonprofit managers, marketers, and legal professionals. The slides are now part of this Google Site—an evolving learning hub that includes live demonstrations, voice-prompt examples, resource links, and bonus materials featured during the class. This content makes up the starting point for our AI 101 learning path and is designed for ongoing reference and self-paced learning.
What is AI? Think of it as a Smart Friend.
Artificial Intelligence, or AI, is like having a very smart friend or a helpful employee right in your phone or computer. You can "talk" to it by typing, and it can understand what you're asking and help you with different tasks.
How AI Can Help You Every Day ?
For Students: "Imagine you're writing a paper for school. You can ask your AI 'employee' to help you brainstorm ideas, check your grammar, or even explain a difficult topic in a simpler way. It's like having a personal tutor available 24/7."
For Small Business Owners: "Are you thinking of starting a new business or growing your current one? You can ask your AI 'employee' to help you write a business plan, create a menu for your restaurant, or even design a logo. It can help you with the 'paperwork' so you can focus on your passion."
For Everyone: "Have you ever needed to translate something quickly? Or maybe you want to write a professional-sounding email? You can ask your AI 'employee' to help you with these everyday tasks. It's a tool that can help you communicate with confidence."
Giving Your AI Employee Clear Instructions
To get the best results from your AI "employee," you need to give it clear instructions. A great way to do this is by using the 5 W's (and an H!):
WHO: Who are you writing for? (e.g., "for a potential customer," "for my teacher")
WHAT: What do you want the AI to do? (e.g., "write an email," "create a list of ideas")
WHEN: Is there a specific time or context? (e.g., "for a grand opening next month")
WHERE: Is there a location involved? (e.g., "for a business in Seattle")
WHY: What is the purpose of this task? (e.g., "to attract more customers," "to get a good grade")
HOW: What tone or style should it use? (e.g., "in a friendly and welcoming tone," "in a professional tone")
Now lets go to Chatgpt.com
Practice - using the Who, What, when, where, why, and how method.
Practice - using Text, Voice, Photos, and uploading documents
Practice - creating a Role for the AI, and then giving it a task based on the role
Practice - having the AI explain things as an expert in the Role.
Practice - Having the Role make a document in a specific format and downloading it
Practice - Uploading Documents to the AI and having it summarize the document.
The Google Career Certificates are professional, job-ready training programs offered through Coursera, covering fields like data analytics, IT support, project management, AI, and more. Through our scholarship link, you can get free access to all Google certificates—no credit card required. Just fill out the short form first so we can track your progress and offer support. We recommend starting with the Google AI Essentials and Prompting Essentials certificates—each takes less than 9 hours and is a fast, effective way to build confidence and add a credential to your resume or LinkedIn profile right away.
We brought up ElevenLabs during the workshop to highlight both the possibilities and concerns around AI voice technology. While tools like ElevenLabs can be misused for scams through voice cloning or deceptive dubbing, we also emphasized its powerful positive potential. Unlike ChatGPT—which focuses on text—ElevenLabs is an AI that specializes in language, tone, and speech, making digital content more accessible by converting text into natural, native-accented audio. This underscores the larger point that AI isn't just one thing—just like every app isn’t a game, every AI isn’t ChatGPT. Each tool serves a different purpose, and ElevenLabs shows how audio-based AI can expand access, inclusivity, and human-centered communication when used responsibly.
This page answers the most common questions we heard during the session—like what AI really is, how tools like ChatGPT and ElevenLabs work, and how to get started with the free Google Career Certificate scholarships. If you’re curious, concerned, or just ready to dive deeper, this page will give you honest answers, practical guidance, and next steps to use AI in a smart, safe, and effective way.