Communication Code 

Please be reminded that rude and disrespectful behaviour towards staff is unacceptable. In the short amount of time of returning back to school this academic year, there have been some instances of parents/carers being rude and disrespectful towards staff.  This behaviour is absolutely unnecessary, unacceptable and will not be tolerated.  Please treat our staff with the same respect you would expect to receive.  Here is a reminder of Communication Code: 

When communicating with pupils, parents, carers, staff and all stakeholders, in writing, by phone or in person we will always: 

• Be polite, respectful and do our best to resolve your questions and queries;

• Try to get back to in a timely manner. Please remember our staff are very busy and they have daily teaching commitments.  We will always try to get back to you within 48 hours but please understand this is not always possible;

• Pass your query on to someone who can help if we are unable to assist you.

In return, we ask that you:

• Treat our staff with politeness and respect;

• Do not contact us to vent anger or frustration.  We understand that something may have caused you or your child distress but please try to communicate with us in a calm and respectful manner to allow us to try to help you quickly and efficiently;

• Accept that staff may not be able to respond to you immediately and please remember that we do not expect our staff to work at weekends;

• Allow us to explain our reasons for decisions, which are always made in a considered and timely manner.

It is important to note that persistent rude, aggressive or malicious communication will not be tolerated.  If such inappropriate communication occurs, it may result in restrictions being imposed by the headteacher (in consultation with the Chair of Governors) on your mode of communication with the school.  

Thank you for your understanding with this.