Helpapp Privacy Policy

PLEASE READ THIS PRIVACY POLICY. IT CONTAINS IMPORTANT INFORMATION ABOUT THE TERMS AND CONDITIONS ON INFORMATION MANAGEMENT, AS WELL AS THE OBLIGATIONS, LAWS AND REGULATIONS RELATING TO THE USE OF THE WEBSITE AND APPLICATION – HELP APP AFRICA.

Welcome to HELP APP AFRICA, a work marketplace available at www.helpappafrica.com, HELP APP AFRICA is a website is a marketplace that connects Artisans and Customers that require their services. The User accepts that they are entering into a binding contract with PRINCE LANSANA INNOVATIVE TECH LIMITED (hereinafter referred to as “The Company”) The Company is the Technology Company in charge of building and distributing the app “Help App Africa” and is committed to protecting the information of its Users and their customers.

Therefore, PRINCE LANSANA INNOVATIVE TECH LIMITED respects and protects the data of the Users to ensure proper compliance with the Law, by which the right of all persons and other constitutional rights, freedoms and guarantees are developed, as well as the right to information. The User who uses and enjoys Help App Africa must know and accept the following Privacy Policies ("Privacy Policies").

The person who logs in, connects, accesses or uses the Help App Africa Website and Application, recognizes that these conditions constitute a binding and enforceable legal agreement between Help App Africa and the User.

1. Definitions

1. Database: Organized set of personal data that is subject to Treatment.

2. Data Processing (or "Treatment"): Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

3. Holder: Each of the natural persons acting on their behalf or acting on behalf of a corporation, with whom the personal data is related may be the Users of the Website.

4. Personal Data: A set of information likely to be related to one or more natural persons.

5. Sensitive Data: Sensitive data are those that affect the privacy of the Holder or whose improper use can generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, human rights organizations or those that promote the interests of any political party, as well as data related to health, sexual life, and biometric data.

6. Treatment Controller: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the treatment of the data.

7. Treatment Processor: Natural or legal person, public or private, that by itself or in association with others performs the processing of personal data on behalf of the Treatment Manager.

1. PERSONAL DATA WE COLLECT

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:

1. Information you provide: We collect personal information that you voluntarily provide to us when you browse or register on the Website or Application, express an interest in obtaining information about us or our Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the Services and features you use. When you sign up on the Website, we collect your name, email address, and password. If you decide to sign up by using your Google account, we collect the information that Google sends to us, such as your name, email address. We use the information to create, maintain and obtain your user account, provide you with the requested Services, contact you (if necessary), and maintain our business records. The legal bases on which we rely are (i) performing our contractual obligations and (ii) pursuing our legitimate business interests (i.e., to administer our business). We store such information until you delete your user account.

2. Artisan Information.

   1. We run an exhaustive Artisan assessment and vetting process to pick the right Artisans. During the assessment and vetting process, you may be asked to permit us to verify information about you via image and/or video, and this verification will be recorded for internal review purposes only. All images and videos sourced during the vetting process will be stored in accordance with our Privacy Policy. You reserve the right to refuse to be recorded and/or have your image captured. In the event you choose not to have your image captured and/or recorded, in turn we reserve the right to discontinue the vetting process. 

3. Artisan Profiles: at the backend, we create profiles for all Artisans. Your profile will include your image, location, and a summary of your technical experience. Your profile is fully visible to our management team and Customers. It can also be visible to others who access your Artisan profile link to engage Artisans. 

4. Usage: We may choose to collect information about how you use our Service, such as the frequency of the logins, recordings and interactions, the features you use, actions you take and the time and duration of your use.

5. Communication Data: We may choose to collect information when you contact us with questions or concerns and when you voluntarily respond to requests for your opinion and feedback. When you contact us by email, we collect your name, email address, and any information that you provide us with in your message. We use such information to respond to your enquiry. The legal basis on which we rely is pursuing our legitimate business interests (i.e., to operate and expand our business). We store such information until you stop communicating with us. Please note that all personal information provided to us must be true, complete and accurate, also you are required to notify us of any changes to such personal information.

6. Payment Data. We may collect data necessary to process your payment if you make purchases, such as your name, billing address, credit card number, and the security code associated with your credit card. The payments are processed and all payment data is stored by….. You may find their privacy notice link(s) here…... We do not have access to your full payment details. The details that are made available to us by our email are your name, email, zip code, and country. The legal bases on which we rely are (i) performing our contractual obligations and (ii) pursuing our legitimate business interests (i.e., to administer our business). We store such information for the time period required by the law.

7. Social Media Data: We have pages on social media sites like Instagram, Facebook, Medium, Twitter and LinkedIn (“Social Media Pages”). When you interact with our social media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our social media Pages may provide us with aggregate information and analytics regarding the use of our social media Pages.

1. Internet Activity Data: When you visit, use, and interact with our Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation patterns. In particular, the following information is created and automatically logged in our systems:
   
   

2. Log Data: Your browser automatically sends information whenever you visit the Site. Log Data includes your Internet Protocol address, browser type and settings, operating system, the date and time of your request, how you interacted with the Site, and how you interacted with mobile or email notifications.

3. Device Data: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.

4. Usage Data: We collect information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

5. Location Data: We derive a rough estimate of your location from your IP address.

6. Cookies and Local Storage information

By accessing or using the Website, Help App Africa can use technologies such as "cookies" (or similar technologies) which stores certain information on the User's computer ("Local Storage"). These technologies allow automatic activation of certain features and better use of the service. “Cookies” are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identifies your browser or device.

The cookies used in the service are created per session, does not include any information about the User, except the session password, which is removed at the end of the session in the Website (usually after 24 hours). Most browsers allow the User to erase cookies from the hard drive, block cookies of acceptance, or receive a warning before a cookie is stored. To delete or disable the Local Storage, the User must use the configuration option according to the instructions provided by the technology provider. However, if the User blocks the cookies or deletes them, the online experience of the User can be limited.

Help App Africa can use certain third-party cookies each time the User visits the Website or when visiting other websites that use similar cookies without fluctuating the Service of the Website. The third-party cookies are stored only as Non-Personal Information, such as history of websites visited, and duration of browsing, etc.

7. Online Tracking and Do Not Track Signals: We and our third-party service providers may use cookies, pixels, or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to send targeted advertisements. We make reasonable commercial efforts to recognize and support “Do Not Track” signals.

1. FEEDBACK 

When our user’s customers leave feedback or complaint, we collect your name, email, title, company, link, address and any other customized information that our Users choose to request you to submit. We process such information to provide our Users with the requested services (i.e., record, make available, and manage your audio recording). The legal basis on which we rely is performing a contract with our User. We store such information until you delete your audio recording or our User deletes your audio feedback. 

1. OUR ROLE AS A DATA CONTROLLER AND DATA PROCESSOR. 

We act in the capacity of a data controller and a data processor with regards to the personal data processed through the Website and the Services in terms of the applicable data protection laws, including the Nigerian Data Protection Act and the EU General Data Protection Regulation (GDPR). Our role depends on the specific situation in which personal data is handled by us, as explained in detail below:

1. Data controller: We are responsible for the collection of your personal data through the website and the Services and their further use. We make decisions about the types of personal data that should be collected from you and purposes for which such personal data should be used. Therefore, we act as a data controller with regard to the personal data collected directly through the Solutions (e.g., when you sign up or send us an inquiry). We comply with the data controller’s obligations set forth in the applicable laws.

2. Data processor: We act in the capacity of a data processor in situations when our customers use the Services to collect certain personal data from you to collect recording (the “Service Data”). We do not own, control, or make decisions about the Service Data. We process the Service Data only in accordance with the instructions issued by a respective data controller (our client).

2. HOW WE USE PERSONAL DATA

1. We may use Personal Data for the following purposes;

1. To provide our services for your use;

2. To create your account, facilitate network connections and further personalize the Service for you;

3. To manage user accounts.

4. To respond to your inquiries, comments, feedback, or questions;

5. To enable user-to-user communications with each user’s consent;

6. To send administrative information to you, for example, information regarding the Service and changes to our terms, conditions, and policies;

7. To analyze how you interact with our Service;

8. To maintain and improve the Service;

9. To develop new products and services;

10. To authenticate your account and keep it secure;

11. To prevent spam, fraud, abuse, criminal activity, or misuse of our Service, and to ensure the security of our IT systems, architecture, and networks; and

12. To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

2. Aggregated Information. 

We may aggregate Personal Data and use the aggregated information to analyse the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyse the general behaviour and characteristics of users of our Service and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.

1. Our Use of European Personal Information

If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis” which includes the following; 

1. Consent: You have consented to the use of your Personal Information, for example to send you marketing communications or to use cookies and similar technologies.

2. Contractual necessity: your personal information is required to provide the services you signed up for. For example, we require your year of birth to determine if you are old enough to use our services as our services are only available to people that are 18years and above. 

3. Compliance with a legal obligation: We have a legal obligation to dispose with your personal information in accordance with the law. 

4. Legitimate interests: We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

We further recognise that our users have the right to access to personal data or data in relation to processing personal data. Our users also have the right to portability, object to processing, restrict processing, erasure, rectification of personal data. 

1. SHARING AND DISCLOSURE OF PERSONAL DATA

PRINCE LANSANA INNOVATIVE TECH LIMITED commits to not sell or dispose of your personal data for monetary compensation. In certain circumstances we share the categories of Personal Data described above without further notice to you, unless required by the law, with the following categories of third parties:

1. Vendors and Service Providers

To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, audio applications and infrastructure, cloud services, and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your Personal Data.

2. Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

3. Legal Requirements 

If required to do so by law or in the good faith belief that such action is necessary to;

1. comply with a legal obligation, including to meet national security or law enforcement requirements;

2. protect and defend our rights or property;

3. prevent fraud;

4. act in urgent circumstances to protect the personal safety of users of the Service, or the public, or

5. protect against legal liability.

1. DATA RETENTION

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting, or other purposes), whichever is longer. 

1. INTERNATIONAL TRANSFER OF DATA

We transfer your personal information to foreign countries because we are a multinational corporation with subsidiaries in different countries. When transferring personal information to a country other than where we operate, we will take additional precautions to ensure its adequate protection.

To conduct international data transfers, we comply with applicable local laws and regulations in the countries we operate. This includes transferring data to countries deemed adequate under applicable laws, obtaining licences or approvals from the relevant authority, maintaining appropriate documentation, obtaining explicit consent, and performing contractual obligations. Furthermore, we can transfer when we have a legal obligation, need to establish or defend a legal claim, or there is a public interest obligation.  In addition, we take additional precautions for the onward transfer of data and the selection of trustworthy third parties and service providers in third countries. Please contact us to obtain relevant information regarding your data transfers to third countries (including the appropriate transfer mechanisms).

1. UPDATE YOUR INFORMATION

Please log in to your account or contact us at www.helpappafrica.com if you need to change or correct your Personal Data, or if you wish to delete your account. You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

1. CALIFORNIA PRIVACY RIGHTS DISCLOSURES

Where provided for by law and subject to any applicable exceptions, California residents may have the right:

1. To know the categories of Personal Data that our service has collected about you, the business purpose for collecting your Personal Data, and the categories of sources from which the Personal Data was collected;

2. To access the specific pieces of Personal Data that our service has collected about you;

3. To know whether our service has disclosed your Personal Data for business purposes, the categories of Personal Data so disclosed, and the categories of third parties to whom we have disclosed your Personal Data;

4. To have our service, under certain circumstances, delete your Personal Data; and;

5. To be free from discrimination related to the exercise of these rights.

If you would like to exercise any or all of these rights, you may do so by contacting us at admin@www.helpappafrica.com Your authorized agent may submit requests in the same manner. Once we receive your request, we will verify your identity by sending an email to the email address you provide to us. Please contact us if you have questions about your rights or our disclosures under the CCPA, or to request access to an alternative format of this Privacy Policy.

1. CHILDREN

Our Service is not directed to individuals who are under the age of 18. Our services do not knowingly collect Personal Data from individuals under the age of 18. If you have reason to believe that an individual under the age of 18 has provided Personal Data through the Service, please contact us and we will endeavour to delete that information from our databases.

1. SECURITY

Please be informed that our services are available to you at your own risk. We have taken steps to implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Nevertheless, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you are required to exert special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to any Company via the Internet. Furthermore, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites. Finally, we cannot control the actions of users on the platform, who may seek to use third party apps or devices to record, store, or share content or communication without other users' prior consent. Please keep this in mind when using the Service.

1. INTERNATIONAL USERS

By using our Service, you understand and acknowledge that your Personal Data will be transferred from your location to our facilities and servers in the United States, and where applicable, to the servers of the technology partners we use to provide our Service.

1. YOUR PREFERENCE

Depending on the applicable circumstance, providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Service, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Data. You may also delete your account. Please note that we will need to verify that you have the authority to delete the account and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Privacy Policy.

1. CHANGES TO THE PRIVACY POLICY

Changes may be made to our services and business from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

1. CONTACT US

If you have any questions about our Privacy Policy or information practices, please feel free to contact us anytime via e-mail at admin@helpappafrica.com

THANK YOU.