Q: What is TimeClock Plus (TCP)?
A: TimeClock Plus is a workforce management software used for tracking employee time and attendance.
Q: How do I log in to TimeClock Plus?
A: Log in using your employee id and pin. If you're unsure of your credentials, contact HR for assistance. All employees will receive their employee id and pin through email from tcp@hcstonline.org
Q: What is the Customer ID?
A: HCST's Customer ID is 333349
Q: Can I clock in with TimeClock Plus from home?
A: Employees are required to clock in and out only when located at an HCST site. However, they can use the MobileClock or WebClock to submit leave requests anytime and from anywhere.
Q: I do not want to download the MobileClock on my phone, how can I clock in / clock out?
A: A designated WebClock will be set up in the location where the current paper timesheets are kept. You can use the WebClock to clock in, clock out, or take a break.
Q: How do I request time off?
A: Click here for instructions on the MobileClock / WebClock.
Q: I can’t log in. What should I do?
A: Double-check your employee id and pin. If the issue persists, please contact HR for assistance.
Q: The MobileClock is not working. What do I do?
A: Please use the WebClock to clock in / clock out.
Q: How do I download the TimeClock Plus mobile app?
Q: Can I clock in or out using the MobileClock?
A: Yes, you must be at an HCST site to clock in / clock out.
Q: How does MobileClock work with geofencing?
A: MobileClock uses geofencing to ensure employees clock in and out only when they are within at an HCST site.
Q: What should I do if I forget to clock in or out?
A: Clock in immediately and notify your supervisor. If you forgot to Clock out from the previous day you will automatically receive a "Missed Clock Out". Human Resource will contact your supervisor and request to know why you forgot to Clock Out.
Q: How do I view how many days I have?
A: MobileClock instructions / WebClock instructions
Q: How do I change my PIN?
A: MobileClock instructions / WebClock instructions
Q: Are we to use timeclock when documenting our part time hours as well?
A: TimeClock WebClock/MobileClock is for full-time duties only. Please continue recording your hours for part-time work using your current method.
Q: Does MobileClock app track my every move if I use it and enable location services?
A: The MobileClock app requires access to your current location while you are using it to utilize the geofence feature, ensuring that you are clocking in and out only while at an HCST site. However, the MobileClock is not tracking your every move. For more details, you can review the Privacy Policy here: https://tcpsoftware.com/privacy-policy/.